Associate Director, Security IT Administration

Lead, develop, and retain the Security IT Administration team, setting clear responsibilities, goals, priorities, and performance expectations

Manage and support team capacity and workload so resources align with business priorities and operational needs

Coach and develop team members through regular feedback, performance management, and career development support

Build a culture of ownership, accountability, collaboration, and continuous improvement

Determine the right allocation of work across team members, automation, Enterprise Support, and external vendors

Build team capabilities and plan for future hiring as Digital Asset's technology environment and workforce grow

Own delivery of corporate IT services and infrastructure, including end-user technology, Google Workspace, Microsoft 365, Atlassian, Zoom, Slack, GitHub, DNS, networking, VPN, and AWS, GCP, and Azure environments

Establish and maintain IT operating processes, documentation, service standards, and escalation paths

Monitor service quality, reliability, security, and responsiveness, proactively addressing operational issues

Ensure IT services are appropriately scalable, documented, and resilient as the company grows

Develop automation and self-service capabilities for IT requests, partnering with Enterprise Support to improve HelpDesk scalability and service delivery

Resolve cross-team dependencies and tactical misalignments, escalating material strategic risks with proposed solutions

Partner with the Security Engineering team to maintain an accurate inventory of IT assets, deploy security tools, and coordinate patching and remediation of vulnerabilities

Partner with Security, Compliance, Risk, and Legal to ensure IT services and processes address security, privacy, compliance, and business-risk requirements

Establish and maintain appropriate IT policies, standards, access controls, and operating procedures

Oversee employee onboarding and offboarding, including access, licensing, equipment, and automation

Ensure disaster recovery and business continuity practices are maintained and tested

Balance security, usability, cost, and business requirements when making IT decisions

Partner with Engineering, TSE, Client Experience, and other technical teams to provision and support cloud infrastructure for development, POCs, demos, and production SaaS services

Translate ambiguous business and technical requirements into pragmatic IT solutions

Prioritize IT requests and initiatives based on business value, risk, urgency, capacity, and available resources

Partner with the Lead IT Security Administrator on complex technical architecture, infrastructure, security, and automation initiatives

Ensure technical solutions align with corporate IT policies and broader business requirements

Evaluate vendors and technology solutions, making recommendations based on functionality, security, scalability, cost, and business needs

Manage vendor relationships, contracts, service levels, and ongoing performance

Track and manage IT operating costs, including SaaS, cloud, licensing, infrastructure, and other technology expenditures

Identify opportunities to reduce unnecessary technology spend while maintaining service quality and security

Translate departmental priorities into clear IT plans, milestones, and resource requirements

Identify capacity constraints, operational risks, and resource gaps early, and develop mitigation plans

Maintain an IT roadmap balancing near-term business needs with the longer-term requirements of a growing organization

Continuously improve IT processes, standards, tools, documentation, and communication practices

Identify systemic operational blockers and implement solutions before they become material business issues

Establish appropriate reporting and visibility into IT service performance, costs, asset management, and operational risks

Ensure critical IT processes are documented, repeatable, and audit-ready

Stay aware of emerging technologies and identify opportunities to improve IT effectiveness through automation and self-service

Take on additional duties and responsibilities as needed

5+ years of progressive experience in IT administration, infrastructure, IT operations, or technology management, including experience leading or managing technical teams

Strong hands-on experience managing a broad range of IT services and infrastructure

Experience managing SaaS services such as Google Workspace, Microsoft 365, Zoom, Slack, GitHub, and Atlassian

Experience with cloud infrastructure services such as AWS, GCP, and/or Azure

Strong understanding of enterprise IT services, including identity and access management, endpoint management, networking, DNS, email, calendaring, and collaboration platforms

Demonstrated experience managing IT costs, budgets, vendors, licensing, and service levels

Programming or scripting experience, ideally in Python, Google Apps Script, APIs, or similar technologies

Ability to apply knowledge to technologies outside direct experience and rapidly build sufficient understanding to make sound decisions

Ability to translate ambiguous requirements into pragmatic, secure, and scalable solutions

Strong judgment balancing standardization, flexibility, usability, security, cost, and delivery timelines

Ability to partner effectively with Security Engineering on risk management, security controls, vulnerability remediation, and compliance requirements

Demonstrated ability to manage team performance, development, capacity, and competing priorities

Strong stakeholder-management and communication skills across technical and non-technical audiences

Ability to proactively identify tactical and systemic problems and drive solutions to completion

Experience working in a fast-paced, high-growth environment

Bachelor's or master's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent industry experience