Client Success Associate

About Pave Bank:

Pave Bank is the world's first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.

About Client Success:

At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services- driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company's growth and product evolution.

As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence. You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely.

Key Responsibilities of Client Success Associate:

• Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions.

• Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio.

• Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption.

• Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Tech, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap.

• Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment.

• Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions.

• Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.

What We're Looking For

• Experience: 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role.

• Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.

• Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.

• Data & Analytics: Highly analytical and comfortable using data-such as financial projections and health scores-to drive operational results.

• Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.

• Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.

• Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key.

• Languages: Fluent in English; any additional languages are considered a bonus.

What We Offer:

• The opportunity to shape the future of programmable banking and define new standards for global business finance.

• A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.

• Competitive compensation and benefits package.

• Equity in the company-so you're aligned with our growth and success.