Director, Product Manager - Institutional Platform
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.
Who You Are:
You're a product leader who has spent years in the trenches with institutional clients, guiding them through complex technical integrations - and you've come out the other side knowing where those efforts succeed, stall, or fall apart. You understand the client journey across sales, testing, and eventually go live.
As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy's institutional custody and trading services. You'll work hand-in-hand with clients' technical and operations teams, as well as Galaxy's engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last - and you'll turn what you learn into documentation, tooling, and support resources that scale.
What You'll Do:
- Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage.
- Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes.
- Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track.
- Collaborate closely with engineering, trading, operations, and compliance to ensure the platform's APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading.
- Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden.
- Own and continuously improve Galaxy's client-facing documentation - API references, integration guides, runbooks, and FAQs - so clients can self-serve wherever possible.
- Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership.
- Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs.
What We're Looking For:
- 10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets.
- Direct, hands-on experience managing enterprise clients through technically complex integrations.
- Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them.
- Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
- Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
- Excellent stakeholder management skills - comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously.
- Ability to manage multiple concurrent client relationships without losing sight of the details.
Bonus Points:
- Experience at a crypto exchange, custodian, prime broker, or institutional trading platform.
- Background in technical writing or developer experience (DX) roles.
What We Offer:
- Competitive base salary and discretionary bonus
- Hybrid/Flexible Working Arrangements
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Competitive family planning benefits for US employees
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Free daily snacks and weekly breakfasts/lunches
- Employee Resource Groups
- Free virtual coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.
Salary Range
USD 275,000 - 300,000 per year
About Galaxy
Galaxy is a pioneering force in the blockchain industry, headquartered in the vibrant tech hub of London, UK. We are dedicated to building the foundational infrastructure and innovative applications that will define the next generation of the decentralized web. Our work spans critical areas such as scalable layer-2 solutions, secure smart contract development, and cutting-edge decentralized finance (DeFi) protocols, all designed to push the boundaries of what's possible in the Web3 ecosystem. We believe in the transformative power of blockchain technology to create a more open, transparent, and equitable digital future. At Galaxy, our culture is built on a foundation of intellectual curiosity, relentless innovation, and collaborative spirit. We empower our team members to take ownership, challenge the status quo, and contribute meaningfully to projects that have real-world impact. We foster an environment where continuous learning is paramount, encouraging exploration of new cryptographic techniques, consensus mechanisms, and decentralized architectures. Our diverse team comprises experts from various fields, united by a shared passion for crafting robust, secure, and user-centric blockchain solutions. If you're a talented individual eager to leave your mark on the Web3 revolution, Galaxy offers an unparalleled opportunity to work on industry-defining challenges. Join us to collaborate with some of the brightest minds in crypto, shape the future of decentralized technology, and contribute to a company that's not just participating in the blockchain space, but actively leading it. We're building more than just products; we're building the future of the internet.
Ready to Apply?
To submit your application for this position, please visit Galaxy's official website and follow their application process.