Incubation Management Lead
About This Role
Polymarket ships fast. New products, new market types, new payment rails, new geographies: the pace is real and it does not slow down for anyone. The Customer Experience team's job is to make sure that speed does not come at the cost of the people using the platform. Right now, CX readiness for new launches is a gap we need to close, and this role closes it. You will own launch readiness for CX end to end. That means getting into product planning early, building the readiness plan, standing up a small pilot support pod, and running it until the launch is stable enough to hand off to our scaled operation or external partners. You will write the playbook as you go, because in many cases nobody has supported this type of product before. The team you will work with spans support operations, enablement, and external partners, and you will be the connective tissue between all of them and the Product teams shipping new things. This is a builder role. If you need a defined process to work within, this is not the right fit. If you are energized by figuring out how to support something that has never been supported before, and then making sure the next person does not have to figure it out from scratch, this is exactly the right fit.
What We're Looking For
4 or more years in support operations, program management, or product operations, with direct ownership of launch readiness or go-live planning.
Demonstrated experience launching new products, market types, or geographies from the support side, including building SOPs and training from scratch.
Track record of strong cross-functional partnership with Product and Engineering teams, not just coordination but actual influence on how products are built and scoped.
Comfort operating in ambiguity: you have built processes where none existed and made good decisions without complete information.
Strong written communication, you can write a clear readiness plan, a crisp status update, and a useful post-launch report without someone editing it for you.
Organized and reliable follow-through: teams and partners depend on you to track details and close loops without being chased.
(Plus) Experience at a startup or high-growth company where the roadmap changed fast and you had to adapt your plans to match.
(Plus) Experience managing international or multi-geography launches, including working with external support partners across different time zones and languages.
Why Join Us
Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.