KYB Specialist

Act as the main point of contact for clients from initial engagement through account activation, ensuring a seamless onboarding experience.

Collaborate with Sales, Compliance, Legal, and Account Operations teams to gather documentation, communicate requirements, and resolve onboarding issues.

Carry out onboarding activities in line with internal policies and regulatory requirements, exercising judgment to address client-specific needs while upholding compliance standards.

Identify ways to streamline onboarding workflows, reduce turnaround times, and improve the client experience.

Track onboarding metrics, maintain accurate records, and ensure adherence to service-level agreements (SLAs).

Gather client feedback and work with relevant teams to recommend improvements to onboarding processes, systems, and products.

1-2 years of experience in banking, financial services, fintech, payments, or Web3, ideally in corporate client onboarding, Know Your Customer (KYC), or account operations.

Strong commitment to client experience, with the ability to manage expectations and resolve issues effectively.

Excellent interpersonal and stakeholder management skills, able to work across teams and communicate clearly with clients.

Strong organizational skills, able to manage multiple onboarding cases while maintaining accuracy and compliance.

Comfortable in a fast-paced, evolving environment, with a proactive approach to problem-solving.

Data-driven approach to monitoring performance, identifying bottlenecks, and improving operational efficiency.

Excellent written and verbal communication skills in English.

Familiarity with CRM platforms and onboarding tools.