Lead IT Applications Manager

Lead the technical administration and improvement of business applications, including Salesforce and connected sales tools, People Ops systems such as Rippling and ChartHop, and other applications as priorities require, partnering with business owners on configuration, data quality, permissions, and technical escalations.

Write and maintain API integrations, scripts, and workflows that connect systems, reconcile data, and automate employee and business processes, owning testing, monitoring, failure recovery, and documentation.

Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows worth rebuilding, delivering agents and automations that gather context, carry out authorized steps, verify results, and escalate exceptions to the right person.

Manage the IT team by setting priorities and expectations, running regular feedback and development conversations, hiring, and managing performance, while balancing service coverage with project work.

Build alongside engineers, review their work, and turn successful approaches into shared tools, skills, and runbooks, making AI-assisted building and verification part of how the team delivers work.

Oversee support quality, onboarding and offboarding, escalations, and operational coverage with the engineers responsible for the service desk, identity, endpoints, and office technology, stepping in on difficult issues when needed.

Partner with Security on least-privilege access, sensitive-data handling, audit trails, and approval boundaries, using explicit approvals for high-impact actions and providing a way to stop or roll back failed automation.

Own the application roadmap and spend, evaluating tools, managing vendor relationships and renewals, and bringing application expertise in-house where it improves service or cost. Measure improvements through reliability, turnaround time, manual work removed, and adoption by the teams served.

Deep hands-on experience administering enterprise SaaS applications and building integrations, including strong Salesforce experience and the ability to learn unfamiliar business systems.

Experience managing technical staff, including coaching, prioritization, hiring, and performance management, while staying close to implementation work.

Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows, with sound practices for testing and production changes.

A track record of shipping AI-enabled workflows used by others, with the ability to explain what was delegated to AI, what was verified, where it failed, and how it was improved.

Experience helping a team adopt new tools and working practices, including supporting people with different starting skill levels.

Strong judgment about identity, access, employee data, and business-critical changes, including knowing when deterministic automation or a human decision is the better choice.

Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.