Manager, Controls and Governance
Who We Are
About the Opportunity
What You'll Be Doing
Controls Partnership & Operational Strategy
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KYC / KYB Pipeline & Remediation: Support Compliance-managed KYC and KYB onboarding pipelines, identifying friction points, accelerating throughput between business units and Compliance, and resolving operational friction.
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Risk Governance and Coordination: Serve as the key liaison to the US Risk organization, providing assistance in the monitoring of KRIs and the implementation of the risk framework.
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Customer-Facing Content Governance: Lead the cross-functional workflow for Compliance and Legal reviews of growth assets, including marketing campaigns, product launches, promotional materials, and client communications.
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Client Support & Compliance Alignment: Partner closely with Client Support and Compliance to streamline escalated customer workflows, ensure client support operations reflect regulatory requirements, and resolve customer-impacting compliance bottlenecks.
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Controls Product Management: Work with Legal, Compliance, and Risk to understand key risks associated with new product launches, and utilize relationships with Product to promote innovation and product delivery.
Local Market Governance
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Executive Reporting: Lead and coordinate reporting for executive meeting cadences, including soliciting updates and insight from business and control leads to present a cohesive view of US market performance and opportunities.
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Policy & Procedures: Support the drafting and upkeep of operational policies and procedures. Prepare regular risk, control, and operational performance reporting for senior leadership.
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First-Line Defense Leadership: Represent business operations in first-line risk management activities, supporting RCSAs, maintaining risk registers, and ensuring control effectiveness.
What We Look For In You
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Experience: 3+ years of progressive experience in Strategic Operations, Program Management, Compliance Operations, Governance, or Risk Management within fintech, crypto/web3, or heavily regulated financial services.
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Fluidity & Growth Mindset: A "builder" mindset with high comfort in ambiguous, rapidly evolving environments. Ability to pivot smoothly from tactical execution (tracking pipeline bottlenecks) to strategic alignment (launching new market initiatives).
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Incident & Process Acumen: Proven track record leading cross-departmental incident response, mapping workflows, and executing post-incident remediation.
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Cross-Functional Stakeholder Management: Superior written and verbal communication skills; demonstrated ability to build trusted partnerships across control and first line teams.
Perks & Benefits
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Competitive total compensation package
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L&D programs for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!
Salary Range
USD 107,002 - 160,503 per year
About OKX
OKX is a leading global Web3 technology company and cryptocurrency exchange, dedicated to building the future of decentralized finance and digital asset ownership. With a robust presence and growing operations across Colombia, Argentina, and Mexico, we provide a secure, innovative, and user-friendly platform for millions worldwide to trade, invest, and explore the vast potential of the blockchain ecosystem. We're at the forefront of developing cutting-edge solutions, from advanced trading tools and DeFi protocols to immersive metaverse experiences and NFT marketplaces, all powered by our unwavering commitment to security and transparency. Our culture at OKX is driven by innovation, collaboration, and a passion for pushing the boundaries of what's possible in Web3. We foster an environment where bright minds are empowered to contribute to a decentralized future, thrive on challenging projects, and grow alongside pioneering technology. We value diversity of thought, encourage continuous learning, and believe in building a team that is as global and interconnected as the blockchain itself. Joining OKX means being part of a dynamic, fast-paced team that is shaping the next generation of the internet. If you're a blockchain professional eager to make a tangible impact and contribute to a truly global platform, OKX offers unparalleled opportunities. We're seeking visionary talent in LATAM to join our mission of making crypto and Web3 accessible to everyone, everywhere. Come build with us and play a pivotal role in accelerating the adoption of decentralized technologies, empowering individuals, and revolutionizing financial systems around the world.
Ready to Apply?
To submit your application for this position, please visit OKX's official website and follow their application process.