Senior Account Manager, Partner Success
"About The Role"
About This Role
At Bitpanda, we've built a trade-everything platform that lets millions of customers access crypto, digital assets, and traditional markets with ease. As Senior Account Manager, Partner Success, you'll be the strategic backbone behind our Enterprise Services partnerships — ensuring partners thrive through smart adoption strategies, strong business reviews, and a deep understanding of the decentralized finance landscape we operate in.
What You'll Be Doing
Build and nurture multi-threaded relationships across assigned partner accounts, from platform go-live through long-term growth
Drive cross-functional alignment on performance planning, best practices, and product roadmap initiatives tied to blockchain and DeFi service offerings
Define shared KPIs and success metrics, delivering proactive insights through regular business reviews and optimization recommendations
Lead Quarterly Business Reviews (QBRs) — both virtual and in-person — ensuring partners stay aligned on goals, performance, and strategic direction
Serve as the primary escalation point for partner challenges, resolving issues swiftly to protect trust and long-term collaboration
Collaborate with partners to shape strategic roadmaps with clear milestones tied to user adoption and engagement in crypto and distributed ledger products
What We're Looking For
Native or C2-level fluency in German and English, with excellent communication skills across all organizational levels
3+ years in client-facing roles within SaaS, fintech, or web3-adjacent environments
Strong organizational skills with meticulous attention to detail and the ability to juggle multiple priorities
Proven experience leading projects, facilitating workshops, and coordinating cross-functionally to solve partner needs
A creative, accountable problem-solver who thrives in collaborative, fast-paced teams
Genuine curiosity about blockchain, smart contracts, and the broader decentralized finance ecosystem
Bonus Points
Prior experience working with crypto exchanges, DeFi platforms, or distributed ledger technology providers
Familiarity with enterprise partnership models in the web3 or fintech space
Experience facilitating QBRs or strategic partner planning at scale
Why Join Us
Competitive compensation package with opportunities tied to company performance
Flexible, remote-friendly culture built on trust and ownership
Direct influence on how millions of users engage with crypto and digital asset investing
Access to continuous learning in one of the fastest-growing blockchain ecosystems in Europe
Ready to Apply?
To submit your application for this position, please visit Bitpanda's official website and follow their application process.