Senior IT Support Engineer (m/f/d)
"What You'll Be Doing"
About This Role
As Senior IT Support Engineer (m/f/d), you'll keep day-to-day IT running reliably and securely for a fully remote team across Europe, with a strong focus on macOS, Apple device management and Google Workspace. You'll own end-to-end user support, onboarding and offboarding, hardware lifecycle and access fundamentals across a primarily macOS fleet. This role sits within a highly regulated environment, where onboarding, offboarding, access and device records are audit-relevant controls — you'll ensure they're executed correctly every time and that every change is traceable. You'll work as a peer to the existing IT Support Engineer, sharing responsibilities, covering for each other, and taking part in an on-call rotation of up to one week a month. You'll report to the Platform Lead.
What You'll Be Doing
Own user-facing IT support end to end for colleagues across Europe, from first contact to resolution, with a primary focus on macOS and Apple devices.
Run macOS and iOS/iPadOS endpoints end to end using Jamf Pro and Apple Business Manager: zero-touch setup, patching, application packaging and compliance against CIS- and NIST-based baselines.
Execute onboarding and offboarding with HR as security- and audit-relevant processes, ensuring access, accounts and devices are provisioned and revoked correctly and on time.
Process access requests strictly within defined permission models, escalating early and clearly when something is unclear or doesn't fit the rules.
Manage hardware lifecycle and vendors: procurement, maintaining an accurate and auditable asset inventory, repairs and replacements (e.g. via AppleCare), and contract renewals.
Administer Google Workspace, Slack, Microsoft 365, Notion and 1Password, applying changes through a version-controlled configuration-as-code workflow in Git rather than ad hoc in admin consoles.
Write and maintain documentation and runbooks that allow defined tasks to be delegated and handed over safely, and provide accurate operational records as audit evidence under DORA and MiCAR.
What We're Looking For
Senior, hands-on experience in user-facing IT support in a regulated or security-conscious corporate environment, ideally in a distributed, international company.
Proven experience running corporate macOS fleets with Jamf Pro and Apple Business Manager.
A solid grasp of identity and access fundamentals: SSO, authentication, VPN, device trust and basic networking.
Hands-on Google Workspace administration, plus experience with IT procurement, asset inventory and hardware lifecycle management.
Scripting and automation skills in Bash/Shell or Python (GAM is a plus), with the discipline to document and validate what you automate.
An autonomous way of working: comfortable operating within clear rules and processes, with no need for close supervision, and inclined to escalate rather than improvise in sensitive situations.
Excellent written and spoken English.
Bonus Points
Hands-on administration of Microsoft 365, Microsoft Entra ID and SharePoint (strongly preferred).
Experience with Jamf Protect, Jamf Connect or Jamf Trust.
Familiarity with DORA, MiCAR, ISO 27001, or CIS/NIST benchmarks.
Working knowledge of Git, GitLab and configuration-as-code principles.
Experience with midPoint administration.
Dutch language skills.
Ready to Apply?
To submit your application for this position, please visit Qivalis's official website and follow their application process.