Sr. Consultant, Client Success
About This Role
This role supports a variety of crypto partners, which may include crypto exchanges, wallet providers, stablecoin issuers, fintech infrastructure platforms, and banks launching crypto-enabled issuance, acceptance, and remittance solutions. It requires a high level of professionalism, technical aptitude, understanding of the crypto ecosystem, leadership, and interpersonal skills to manage relationships with a wide range of internal and external stakeholders. The Sr. Consultant partners closely with Sales, Product, and Client Services teams to drive Client Success outcomes aligned with Visa's business agenda and the Sales Account Plan.
What You'll Be Doing
Own the end-to-end post-sale Client Services relationship for assigned clients, serving as the primary point of contact for operational engagement and Client Success delivery, including for clients with crypto or digital asset-related use cases.
Oversee implementation of newly purchased Visa products by coordinating client and Visa teams to expedite readiness activities and drive faster time to value and adoption.
Help clients achieve their operational goals by understanding their business objectives, success metrics, and growth strategies, including where clients leverage emerging payment technologies or crypto-adjacent models.
Proactively drive product adoption, geographic expansion, and optimization initiatives across the client portfolio to improve performance and satisfaction.
Build strong partnerships with internal Account Team members, aligning on account strategy, identifying risks and opportunities, and executing Client Success Plans.
Stay current with payment industry trends, Visa solutions, and technologies, as well as broader trends in crypto, digital assets, and emerging payment ecosystems, to provide a strong client experience and address client pain points.
Partner with cross-functional Visa teams—Client Services, Product, Risk, Sales, Technology, Legal, Compliance, and Business Development—to resolve issues, support launches, and scale crypto solutions post-sale.
Support periodic operational and business reviews with clients and internal stakeholders, interpreting and communicating insights on crypto product performance, adoption, early-stage signals, and progress against success metrics, translating complex technical topics into clear business outcomes.
Proactively monitor client health, identifying risks or opportunities and taking action to optimize client performance, retention, and long-term growth.
Advocate for clients through operational excellence, driving complex, cross-functional initiatives and identifying opportunities for automation, efficiency, and process improvement.
What We're Looking For
8 or more years of relevant work experience with a Bachelor's Degree, or at least 5 years with an Advanced Degree (Master's, MBA, JD, MD), or 2 years with a PhD.
Technically proficient in Visa products, solutions, and supporting technologies.
Able to communicate complex technical terms and processes in clear business language tailored to client audiences, including executives.
Self-starter able to achieve results as part of an effective team across countries and time zones.
Able to effectively prioritize and manage multiple initiatives under deadlines.
Experience representing technical and/or business issues and solutions to influence audiences at multiple organizational levels, including executives.
In-depth knowledge of the payment industry, including trends, threats, competitors, compliance, and regulatory environments, with working knowledge of emerging payment models such as crypto and digital assets.
Intermediate proficiency in building client relationships, customer-centric thinking, success planning, client engagement, proactiveness, critical thinking, and technical skills relevant to payments, including emerging and innovative payment technologies.
Bonus Points
9 or more years of relevant work experience with a Bachelor's Degree, or 7 or more years with an Advanced Degree, or 3 or more years with a PhD.
Experience supporting API-driven, platform-based, or crypto-native technologies strongly preferred.
Experience supporting crypto-native client types, such as crypto exchanges, wallet providers, stablecoin issuers, on-/off-ramp providers, or fintech infrastructure platforms, with an understanding of their operating models and dependencies.
Comfortable interpreting and communicating early-stage product performance, adoption metrics, and operational signals, translating technical or analytical insights into clear business outcomes.
Proven ability to operate effectively in ambiguous, fast-evolving environments, exercising sound judgment and prioritization when requirements, timelines, or operating models are still being defined.
Strong track record working effectively with cross-functional teams (Product, Technology, Risk, Legal, Compliance, Data, Sales) to deliver outcomes for complex client portfolios.
Certifications or qualifications in Client/Customer Success, project management, or related areas of practice and expertise.
Why Join Us
For US-based applicants, the estimated salary range is $149,800.00 to $240,100.00 USD per year, which may include potential sales incentive payments. Salary may vary based on knowledge, skills, experience, and location, and the role may be eligible for bonus and equity.
Visa offers a comprehensive benefits package that may include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and a Wellness Program.
This position requires travel 5–10% of the time.
Salary Range
USD 149,800 - 240,100 per year
Ready to Apply?
To submit your application for this position, please visit Visa's official website and follow their application process.