Application Support Engineer, Dubai, OEX
"About The Role"
About This Role
This is your chance to work at the intersection of blockchain innovation and mission-critical infrastructure. As part of our Exchange Support team, you'll provide hands-on L2/L3 support for a suite of systems that underpin our entire crypto trading business — from the exchange engine to risk management, back-office operations, and real-time market data feeds. You'll own production stability for a platform trusted by clients trading digital assets around the clock, across every timezone.
What You'll Be Doing
Deliver L2/L3 production support for our exchange platform, risk management systems, back-office tools, and market data pipelines
Monitor, triage, and resolve incidents across distributed trading systems to ensure near-zero downtime
Partner with engineering, DevOps, and business teams to troubleshoot complex issues across smart contract integrations and trading infrastructure
Maintain full ownership of production environments supporting core crypto and DeFi-adjacent business lines
Contribute to runbooks, automation scripts, and monitoring improvements to strengthen platform resilience
Collaborate with global teams across APAC, EMEA, and North America to ensure seamless 24x7 coverage
What We're Looking For
Proven experience in application or production support, ideally within trading, fintech, or blockchain environments
Strong understanding of distributed systems, Linux/Unix environments, and SQL
Familiarity with crypto exchange operations, order management, or market data systems
Excellent problem-solving skills under pressure in a fast-paced, always-on environment
Strong communication skills to liaise with technical and business stakeholders
Willingness to work rotational shifts supporting a 24x7 global trading operation
Bonus Points
Scripting experience (Python, Shell, or similar) for automation and monitoring
Exposure to blockchain networks, smart contracts, or DeFi protocols
Experience with monitoring tools like Grafana, Splunk, or Prometheus
Background supporting high-frequency or algorithmic trading systems
Why Join Us
Competitive compensation package with performance-based incentives
Be part of a fast-growing global exchange shaping the future of decentralized and centralized crypto trading
Collaborative, innovation-driven culture with real ownership over critical systems
Continuous learning opportunities in blockchain, Web3, and distributed ledger technologies as you grow your career
Requirements
Responsibilities Primary responsibility includes but not limited to User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities. Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred. Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner. Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain. Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines. Self-starter and able to quickly pickup new concepts, business areas and technologies. Open to shift work and weekend support.
Ready to Apply?
To submit your application for this position, please visit Crypto Pro Network's official website and follow their application process.