Application Support Engineer, India, OEX
"About The Role"
About This Role
This is your chance to become the backbone of a mission-critical distributed ledger trading infrastructure. You'll work at the intersection of blockchain technology and production operations, owning the stability of systems that power exchange platforms, risk engines, and market data pipelines serving a 24x7 crypto economy. It's a role built for engineers who thrive on solving complex, real-time technical challenges in the fast-paced web3 space.
What You'll Be Doing
Deliver L2/L3 production support across our exchange platform, risk management systems, backoffice tools, and market data infrastructure
Monitor, troubleshoot, and resolve incidents impacting live crypto trading operations with speed and precision
Take full ownership of production environments supporting key blockchain-based business lines
Collaborate closely with engineering, trading, and risk teams to maintain seamless system performance
Drive root-cause analysis and implement preventive measures to strengthen platform resilience
Document incidents and contribute to runbooks that improve operational efficiency across distributed systems
What We're Looking For
Strong experience in application or production support, ideally within trading, fintech, or blockchain environments
Solid understanding of Linux, SQL, and scripting for troubleshooting distributed, high-availability systems
Familiarity with exchange platforms, trading systems, or smart contracts-based infrastructure is highly valued
Ability to work effectively under pressure in a 24x7 operational setup
Excellent communication skills and a collaborative, solutions-first mindset
Analytical thinker who thrives in fast-moving crypto and DeFi market conditions
Bonus Points
Prior exposure to cryptocurrency exchanges or decentralized trading platforms
Knowledge of market data systems, risk management tools, or blockchain settlement processes
Experience with monitoring tools, incident management platforms, or automation scripting
Understanding of web3 ecosystem architecture and smart contract interactions
Why Join Us
Be part of a global, fast-growing crypto trading business shaping the future of digital finance
Work alongside passionate technologists building resilient, next-generation blockchain infrastructure
Competitive compensation with strong growth potential in the web3 industry
Continuous learning opportunities within a dynamic, innovation-driven environment
Requirements
Responsibilities Primary responsibility includes but not limited to User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities. Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred. Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner. Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain. Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines. Self-starter and able to quickly pickup new concepts, business areas and technologies. Open to shift work and weekend support.
Ready to Apply?
To submit your application for this position, please visit Crypto Pro Network's official website and follow their application process.