Compliance KYC Manager
"About The Team"
About This Role
The Compliance team at Paxos ensures the company adheres to global regulatory standards across financial products and services. The team tackles complex challenges such as AML, sanctions, and transaction monitoring while maintaining a robust compliance framework in a rapidly evolving crypto and fintech landscape. By safeguarding Paxos against regulatory risks, the team helps the company achieve its mission of building a more transparent and efficient financial ecosystem.
What You'll Be Doing
Lead day-to-day KYC operations across customer onboarding and ongoing due diligence, managing queues, priorities, quality, and turnaround times.
Take a hands-on role in complex case reviews and escalations, applying sound, risk-based judgment and ensuring decisions are clearly documented.
Manage and develop the KYC team through coaching, training, performance feedback, and capacity planning across operational and project commitments.
Own and maintain policies, procedures, and operational guidance, ensuring they reflect applicable requirements and support consistent execution.
Partner with Product, Engineering, Data, and business teams to resolve challenges, evaluate practical solutions, and communicate priorities, dependencies, and trade-offs.
Build and maintain relationships with Paxos's enterprise partners and customers and their Compliance teams.
Identify control gaps and lead issue remediation, including root cause analysis, corrective action planning, implementation, evidence retention, and validation support.
Participate in internal and external audits and regulatory examinations, preparing documentation, explaining processes and controls, and coordinating timely, accurate responses.
Manage KYC vendor relationships, including service performance, issue escalation, capability assessments, and coordination of enhancements.
Drive improvements to KYC tooling and workflows, defining requirements, supporting user acceptance testing, and ensuring successful implementation and team adoption.
Identify opportunities to improve efficiency and control effectiveness through automation and appropriately governed AI use.
Develop and report operational metrics to senior management, highlighting performance trends, quality, backlog aging, remediation progress, emerging risks, and resource needs.
Support the Compliance Operations team through occasional weekend duty as business needs require.
What We're Looking For
Deep knowledge of US KYC requirements, including customer identification, beneficial ownership, CDD, EDD, customer risk rating, and ongoing due diligence for individual and institutional customers.
Experience leading KYC operations and working directly in queues, reviewing complex cases, resolving escalations, and documenting defensible, risk-based decisions.
Demonstrated success managing and developing a team, including coaching analysts to exercise sound judgment, setting performance expectations, and allocating capacity across daily operations and projects.
Strong cross-functional collaboration skills, with experience partnering with Product, Engineering, Data, and business teams to develop practical solutions.
Ability to juggle competing priorities, communicate trade-offs and capacity constraints clearly, and drive work through completion.
Experience maintaining policies, procedures, and supporting documentation, and translating requirements into clear operational guidance.
Experience owning remediation of control gaps and audit or regulatory findings, including implementation, evidence retention, and validation support.
Experience developing operational metrics and communicating performance, emerging risks, remediation progress, and resource needs to senior management.
Excellent written and verbal communication skills, with the ability to explain complex requirements clearly to different audiences.
A hands-on approach, strong ownership, and comfort operating in a fast-paced environment.
Familiarity with AI and automation tools, with sound judgment about appropriate use, data protection, and verification of outputs.
About Paxos
Paxos is a leading regulated blockchain infrastructure platform, building the foundational technology that reimagines how assets are moved, stored, and exchanged. As a pioneer in the Web3 space, we provide enterprise-grade solutions for digital asset issuance, custody, and settlement, enabling financial institutions to embrace the power of blockchain and tokenization. Our innovative products, like regulated stablecoins and blockchain-powered clearing services, are driving the evolution of the global financial system, making it faster, more transparent, and more accessible for everyone. At Paxos, we foster a culture of relentless innovation, integrity, and collaboration. We are a team of passionate technologists, financial experts, and compliance specialists united by a shared vision to build a more efficient and inclusive financial future. We value intellectual curiosity, problem-solving, and a commitment to excellence, empowering our employees to make a significant impact in a rapidly evolving industry. Our work environment encourages continuous learning and professional growth, offering unique opportunities to shape the future of finance. If you're a skilled professional eager to contribute to the forefront of blockchain and crypto innovation, Paxos offers an unparalleled opportunity. Join us to work on cutting-edge Web3 technologies, solve complex challenges, and contribute to the development of a trusted and regulated blockchain ecosystem. Be part of a company that's not just talking about the future of finance but actively building it, one block at a time.
Ready to Apply?
To submit your application for this position, please visit Paxos's official website and follow their application process.