Customer Marketing Specialist
"About The Role"
About This Role
This is a rare opportunity to shape retention strategy for a product where web3 technology and live events collide daily. You'll own lifecycle marketing across Polymarket's US App and polymarket.com, building campaigns that convert curiosity into action — and action into habit. If you love fast experimentation, data-driven decision-making, and building smart-contract-powered products that reflect real-world probability, this role is for you.
What You'll Be Doing
Architect retention strategy across the full customer lifecycle for Polymarket's decentralized trading platform
Build and optimize multi-channel campaigns — email, push, in-app, SMS — to boost engagement and conversion
Design programs for churn mitigation, reactivation, and cross-sell tied to live market activity
Develop micro-segmentation strategies ensuring the right message reaches the right trader at the right moment
Launch real-time triggered messaging synced to breaking news and live blockchain-based markets
Partner cross-functionally with Product, Data, and Design to refine notification systems, cohort models, and creative testing
What We're Looking For
1–3 years of experience in retention, lifecycle, or growth marketing
Hands-on expertise with CRM platforms like Braze, Customer.io, or Optimove
Experience building segmentation strategies via CDPs such as Hightouch or Segment
Strong analytical mindset — comfortable navigating cohorts, funnels, and A/B experimentation
Working knowledge of personalization and orchestration across web and mobile
Ability to move fast in a high-velocity, event-driven crypto and media environment
Bonus Points
Experience in trading, online sportsbooks, crypto, or decentralized marketplaces
Familiarity with blockchain ecosystems, DeFi platforms, or smart contract-based products
Comfort working flexible hours tied to live market events and global news cycles
Why Join Us
Competitive salary ($100K–$125K) plus equity in a category-defining blockchain company
Unlimited PTO and full health, vision, and dental coverage
401k match and premium hardware setup (MacBook Pro, monitor, accessories)
A front-row seat to the convergence of decentralized finance, media, and real-time truth discovery
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.