Customer Support Engineer (Philippines)
At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.
Why Join Us?
Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.
Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.
Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.
Role Overview
We are seeking a Customer Support Engineer based in Philippines to join our growing global team. You will work directly with customers, Technical Account Managers (TAMs), Solution Architects and Engineering teams to analyze, troubleshoot, and resolve issues.
This position is a hands-on individual contributor role focused on delivering excellent technical support and customer outcomes.
What You'll Do
Act as the first line of technical support for Oscilar's customers.
Analyze, triage, root cause, and resolve issues reported through the support system.
Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems.
Debug API integrations to identify misconfigurations, errors, or product bugs.
Maintain clear, timely, and professional communication with customers in Tagalog and English
Document issue resolution steps and contribute to the internal knowledge base.
Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues.
Participate in an on-call rotation to support critical incidents.
Required Qualifications
5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software.
Strong technical skills in:
Rest API integrations
SQL (querying, debugging data issues)
Python (basic scripting/debugging for issue replication or automation)
Cloud Technologies
Excellent problem-solving and troubleshooting ability.
Strong written and spoken communication skills in English and Tagalog - able to explain complex issues clearly to customers.
Customer-first and extreme ownership mindset with empathy and professionalism under pressure.
Preferred Qualifications
Background in risk management, fraud prevention, or AML systems.
Familiarity with AI/ML SaaS platforms.
Experience working with cloud-native products and monitoring/logging tools.
Prior experience supporting customers in fast-growing startups.
Speaking skills in other South East Asian languages - Thai, Tamil, Malaya, Bahasa etc
Benefits and Other Perks:
Compensation: Competitive salary and equity packages
Development: Accelerated professional growth alongside industry leaders.
Impact: Make the digital economy safer by protecting online transactions.
Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk.
Remote-first, collaborative culture with teammates in the US, Poland, and beyond.
Opportunity to develop deep expertise in risk decisioning and customer support at scale.
About Oscilar
Oscilar is at the forefront of digital asset security, empowering the next generation of blockchain and Web3 innovators. We provide a robust, AI-powered fraud detection and risk management platform specifically designed for the unique challenges of the crypto economy. Our mission is to build trust and foster growth within the Web3 ecosystem by safeguarding digital assets, preventing financial crime, and ensuring regulatory compliance for exchanges, DeFi protocols, and other crypto-native businesses. We are a dynamic team driven by a shared passion for Web3's potential and a commitment to solving its most critical security challenges. At Oscilar, you’ll find a culture that champions innovation, intellectual curiosity, and collaboration. We value bold ideas, data-driven decisions, and a relentless pursuit of excellence in everything we do. Our flat hierarchy encourages direct communication and empowers every team member to make a significant impact on our products and vision. Join Oscilar and contribute to securing the decentralized future. We offer an unparalleled opportunity to work on cutting-edge blockchain security technology, collaborate with industry leaders, and shape the infrastructure of Web3. If you're eager to apply your skills to real-world crypto problems, thrive in a fast-paced environment, and want to be part of a team that's genuinely making a difference in the blockchain space, Oscilar is your destination.
Ready to Apply?
To submit your application for this position, please visit Oscilar's official website and follow their application process.