Integration & Support Manager
Job Description
About Unlimit Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure. Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission
is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
We are seeking a thoughtful, responsible, and committed support manager who will reduce the workload for developers and leads, accelerate integrations, and improve collaboration between clients, partners, and internal development teams.
Requirements
What You'll Be Doing: Communicating with partners on technical issues (API, webhooks, flows) Assistance with integration, answering technical questions Collaborating with sales before and after partner onboarding Conducting short demos and walkthroughs First- and second-line support: analyzing technical cases Incident monitoring, escalation, and solution monitoring API/Webhook flow testing via Postman Bug descriptions with context and steps Collecting product and integration requirements Maintaining integration documentation Preparing guides and instructions (self-service/self-onboarding) Qualifications You Bring: Must have: Understanding of REST, webhooks, and JSON Proficiency in Postman Ability to structure information Ability to describe processes and bugs Strong communication skills Nice to have: Experience in fintech or L2/L3 tech support Experience in integration roles in SaaS/payments Proficiency with Jira, Confluence, and Slack
About Unlimit
Unlimit is at the forefront of building the next generation of financial infrastructure, leveraging the power of blockchain technology to revolutionize global payments and digital asset management. We're a dynamic and rapidly expanding Web3 company, committed to creating a world where financial transactions are instant, secure, and accessible to everyone. Our innovative solutions are designed to bridge the gap between traditional finance and the decentralized future, impacting individuals and businesses across emerging markets. Our culture at Unlimit is defined by curiosity, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member plays a crucial role in shaping the future of decentralized finance. We value those who are passionate about Web3, embrace challenges, and are eager to contribute to a groundbreaking mission. With a strong presence in Armenia, Kazakhstan, and Uzbekistan, we offer a unique opportunity to work on cutting-edge blockchain projects with a diverse and talented international team. Join Unlimit and become an integral part of a company that's not just observing the Web3 revolution but actively leading it. If you're a blockchain enthusiast seeking to make a tangible impact, grow your skills in a fast-paced environment, and contribute to building the financial systems of tomorrow, Unlimit offers an unparalleled platform. Come innovate with us and help unlimit the potential of the digital economy.
Ready to Apply?
To submit your application for this position, please visit Unlimit's official website and follow their application process.