IT & Security Support Analyst
"About The Role"
About This Role
OpenZeppelin is a leader in blockchain security, providing cutting-edge security audits and services to top Web3 organizations. This role sits within the IT & Security team, which safeguards the company's infrastructure, ensures compliance, and supports a distributed team with secure and efficient IT solutions.
What You'll Be Doing
Help manage security tools, including endpoint security solutions such as MDM platforms like Jamf or Intune
Support the implementation of security policies and procedures
Assist with internal security audits and compliance documentation
Monitor system access and help enforce security controls
Participate in incident response activities and learn best practices for handling security incidents
Support onboarding and offboarding processes, including provisioning accounts and setting up workstations
Provide technical support to remote employees, troubleshooting basic IT and security issues
Maintain IT assets and document configurations
Assist with integrations, automations, and basic scripting tasks where applicable
Work closely with senior engineers to gain hands-on experience in IT security and compliance
Receive mentorship and training in security best practices, cloud security, and compliance frameworks
Contribute to internal security awareness initiatives
What We're Looking For
1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.)
Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools
Basic knowledge of security and configuration controls for AI tools (Claude/Claude Code, ChatGPT/Codex, etc.)
Some experience with IT administration, endpoint security, or identity/access management
Understanding of security best practices and a willingness to learn more about SOC 2, ISO 27001, and compliance frameworks
Good problem-solving skills and the ability to work in a remote-first team
Strong written and verbal communication skills
Bonus Points
Hands-on experience with MDM solutions (e.g., Jamf, Intune, or others)
Understanding of networking fundamentals (firewalls, VPNs, DNS)
Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner
Exposure to security tools such as SIEM, EDR, or vulnerability scanners
Passion for cybersecurity and an eagerness to grow into a more senior role
Why Join Us
Meet your teammates at company gatherings around the world
Enjoy the flexibility of fully remote work
Take the time you need with flexible time off
Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus
Build your ideal home office with up to $500 in equipment support
Stay covered with medical insurance
Keep growing with learning and development opportunities
Get a monthly stipend for your preferred co-working space
About OpenZeppelin
OpenZeppelin is a leading blockchain security company dedicated to securing the decentralized web. We build and maintain the most widely used open-source libraries for smart contract development, providing essential tools and services that underpin the security of countless Web3 projects, from DeFi protocols to NFT platforms and DAOs. Our mission is to empower developers and organizations to build secure and robust decentralized applications with confidence. Our culture thrives on innovation, collaboration, and a deep commitment to open source principles. We're a team of passionate blockchain security experts, cryptographers, and engineers who prioritize rigorous research, transparency, and continuous improvement. We foster an environment where challenging problems are embraced, new ideas are encouraged, and contributions are recognized internally and across the wider crypto community. At OpenZeppelin, you'll work alongside pioneers in the Web3 space, contributing to foundational infrastructure that shapes the future of digital trust. Join OpenZeppelin and become an integral part of securing the blockchain revolution. You'll have the opportunity to work on cutting-edge security challenges, contribute to widely adopted open-source projects, and make a tangible impact on the safety and reliability of the decentralized ecosystem. If you're a talented individual passionate about blockchain security and want to help build a more secure Web3, we invite you to explore our career opportunities and help us secure the next generation of internet.
Ready to Apply?
To submit your application for this position, please visit OpenZeppelin's official website and follow their application process.