Lead, Business Operations - Payward Services
"What You'll Be Doing"
About This Role
As Lead, Business Operations, you'll be the operating generalist for PWS. Your core focus is partner launch and the operating rhythm behind the business, and from there you'll take on whatever PWS needs to scale: launch readiness, operating cadence, reporting, and strategic projects with leadership. You'll report to the head of PWS Business Operations and work across Sales, Finance, Product, Engineering, Legal, and Compliance, owning the outcomes. This is a builder role for someone who sees a broken process, fixes it, and keeps it running without being asked.
What You'll Be Doing
Act as the operating partner to PWS leadership: run the business cadence, including planning, goal-setting, business reviews, and leadership updates, and track the metrics that show how PWS is performing
Automate manual work across the business with AI and integrations, from partner launch checklists to reporting
Improve how partners launch by working with Solutions, Product, and Compliance to build a repeatable launch process and shorten time to go-live
Bring new products and acquired businesses onto the PWS operating rhythm
Lead strategic and cross-functional projects that don't fit neatly into a single team but are critical to PWS's success
What We're Looking For
4+ years in BizOps, RevOps, Strategy, or similar roles, including in-house experience at a payments, fintech, financial services, or crypto company (consulting experience is welcome alongside in-house work, not instead of it)
A track record of owning a process end to end and driving it to completion: taking something messy, building the system, and keeping it running without needing to be chased
Range: comfortable both building a launch plan and automating a workflow, and enjoys switching between the two
A builder's instinct: experience using AI tools, scripts, or no-code automation to remove manual work rather than waiting for someone else to do it
Clear communication across audiences: able to walk Sales through a new process, brief leadership on a decision, and write requirements Engineering can build from
Comfort with data and rigorous attention to detail
Self-starter who creates the roadmap when one doesn't exist
Bonus Points
Background in payments, card programs, or crypto infrastructure
Salary Range
USD 96,000 - 192,000 per year
About Kraken
Kraken is a leading US-based cryptocurrency exchange, committed to providing secure, innovative, and reliable trading tools for digital assets. Our mission is to accelerate the global adoption of cryptocurrency by building a more open, free, and compliant financial system. We empower individuals and institutions alike with robust platforms designed for exceptional performance and peace of mind, operating at the forefront of financial technology and regulatory adherence. Our culture at Kraken is built on principles of autonomy, transparency, and a relentless pursuit of excellence. We foster an environment where passionate, talented individuals can thrive, take ownership of their work, and contribute to groundbreaking advancements in the blockchain space. Collaboration is key, and we champion diverse perspectives to solve complex challenges, ensuring our team members feel valued, supported, and continuously challenged to grow. Joining Kraken means becoming part of a dynamic team that is redefining the future of finance from our US base. We offer unparalleled opportunities for professional development, the chance to work on high-impact projects, and a direct role in shaping an industry poised for exponential growth. If you are eager to make a significant impact, innovate alongside some of the brightest minds, and build solutions that will change the world, explore our 121 open positions and discover where you belong.
Ready to Apply?
To submit your application for this position, please visit Kraken's official website and follow their application process.