Senior Operations Associate
"What You'll Be Doing"
What You'll Be Doing
Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
Manage billing inquiries and discrepancies in coordination with Finance, ensuring invoices reflect agreed commercial terms and that issues are resolved promptly.
Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through to resolution and keeping partners informed along the way.
Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.
What We're Looking For
5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to clearly explain operational and technical issues to both partner teams and senior stakeholders.
Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
Responsible use of generative AI, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Salary Range
USD 151,895 - 178,700 per year
About Coinbase
Coinbase is at the forefront of building a more open, accessible, and efficient financial system globally through blockchain technology. Our mission is to increase economic freedom in the world, and we do this by creating a reliable and easy-to-use platform that empowers individuals and institutions to participate in the burgeoning digital asset economy. We are committed to developing innovative tools and infrastructure that drive the future of finance, fostering a world where digital assets are universally understood and adopted. Our culture thrives on curiosity, collaboration, and a relentless pursuit of excellence. We believe in empowering our teams to take ownership, experiment with new ideas, and solve complex challenges with creativity and integrity. At Coinbase, you'll find a dynamic and inclusive environment where diverse perspectives are valued, and continuous learning is encouraged. We're building a future that demands bold thinking and a commitment to our shared vision. Joining Coinbase means contributing to a revolutionary shift in finance, working alongside some of the brightest minds in blockchain and technology. With 403 open positions, we offer unparalleled opportunities for professional growth, impact, and the chance to shape an industry from the ground up. If you're driven by a passion for innovation and want to build a world where economic freedom is a reality for everyone, explore career opportunities with us.
Ready to Apply?
To submit your application for this position, please visit Coinbase's official website and follow their application process.