Manager, On-Chain Operations

Monitor hot and cold wallet balances and thresholds, identify liquidity needs, and rebalance as necessary

Execute independent transaction review and processing activities

Participate in creating and enforcing transaction policy controls

Manage UTXO inventories, consolidation requirements, and fee implications

Support implementation of wallet operations automation

Investigate and process coin returns

Investigate and resolve wallet, blockchain, and transaction issues

Support the full scope of address lifecycle management

Provide 24/7 operational coverage for transaction processing through assigned shifts or an on-call rotation

Perform asset reconciliations, investigate discrepancies, resolve reconciliation breaks, and maintain supporting evidence

Provide records, operational evidence, and subject matter support for financial, security, operational, and regulatory audits or examinations

Create and maintain operating procedures, runbooks, technical documentation, control evidence, and training materials, and cross-train team members to strengthen redundancy and operational resilience

Advise on improving the client experience consistent with Schwab's "through the client's eyes" strategy

Three or more years of relevant experience in operations, with emphasis in crypto custody or wallet operations, settlement, liquidity management, or asset reconciliation

Working knowledge of blockchain fundamentals, including hot and cold wallet architecture, UTXO-based and account-based blockchains, network fees, transaction construction, consensus mechanisms, and address formats

Experience executing or supporting digital asset deposits, withdrawals, wallet transfers, and exception management

Working knowledge of private key and address lifecycle management, including multisignature and MPC architectures

Experience with transaction monitoring solutions, treasury tools, reconciliation platforms, and case management systems

Experience performing digital asset transactions within defined approval limits and physical and logical security controls

Experience supporting internal audits, external audits, regulatory examinations, risk assessments, control testing, and remediation tracking

Strong analytical and problem-solving skills, including the ability to interpret transaction data, blockchain activity, operational metrics, and technical information

Ability to work independently within established authority, recognize matters requiring escalation, and manage multiple priorities in a changing environment

Strong interest in digital assets, custody technology, and evolving blockchain capabilities

Willingness to be part of a 24/7 on-call rotation

Personal and professional alignment with Schwab's vision and values, and a deep interest in financial services