Merchant Support Specialist (Acquiring)
Job Description
About Unlimit Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure. Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission
is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.
Role Overview We are seeking a proactive and business-oriented Merchant Support Specialist to join our growing Merchant Support team within Acquiring. This is not a traditional customer service role — it involves ownership, problem-solving, and collaboration to drive merchant satisfaction and support strategic growth. The successful candidate will work closely with Account Managers and cross-functional teams to ensure seamless support for our key merchants.
Requirements
Key Responsibilities: Partner with Account Managers to troubleshoot and resolve merchant-related issues. Liaise with technical, financial, and operational teams to meet merchant needs. Monitor VIP merchant traffic and proactively escalate anomalies or risks. Manage terminal registration workflows and onboarding activities. Track integration timelines, follow up on merchant deliverables, and escalate delays. Handle day-to-day merchant requests such as reporting, settlements, banking details, balance management, top-ups, limits, and account discrepancies. Set up sandbox environments and manage user access (both internal and merchant-facing). Identify opportunities to improve internal processes and contribute to scalable support initiatives. Ideal Candidate Profile: Experienced in payments, fintech, or merchant operations. Strong analytical and problem-solving skills with a high attention to detail. Business-oriented mindset with a focus on merchant satisfaction. Excellent communication and coordination abilities across technical and non-technical teams. What we offer: Global collaboration & impact Global experience opportunities Build an international network and a knowledge of the payments market through collaboration with overseas colleagues from our 16 offices Directly influence growth by working with our locally and globally renowned team of experts Golden opportunity to apply and develop your talents to build the world’s best practices in payments and customer success fields Professional development Customized career development plan - we take a vested interest in every employee's growth and strive to provide an advancement at each stage Work perks Attractive monthly salary paid in line with experience Paid annual and sick leave, flexible time off Additional Birthday day off to enjoy some extra time Full-time: 5/2 Employee referral bonus program - refer top talent you know and collect bonuses when they get hired Corporate events to share valuable moments of joy with your team
About Unlimit
Unlimit is at the forefront of building the next generation of financial infrastructure, leveraging the power of blockchain technology to revolutionize global payments and digital asset management. We're a dynamic and rapidly expanding Web3 company, committed to creating a world where financial transactions are instant, secure, and accessible to everyone. Our innovative solutions are designed to bridge the gap between traditional finance and the decentralized future, impacting individuals and businesses across emerging markets. Our culture at Unlimit is defined by curiosity, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member plays a crucial role in shaping the future of decentralized finance. We value those who are passionate about Web3, embrace challenges, and are eager to contribute to a groundbreaking mission. With a strong presence in Armenia, Kazakhstan, and Uzbekistan, we offer a unique opportunity to work on cutting-edge blockchain projects with a diverse and talented international team. Join Unlimit and become an integral part of a company that's not just observing the Web3 revolution but actively leading it. If you're a blockchain enthusiast seeking to make a tangible impact, grow your skills in a fast-paced environment, and contribute to building the financial systems of tomorrow, Unlimit offers an unparalleled platform. Come innovate with us and help unlimit the potential of the digital economy.
Ready to Apply?
To submit your application for this position, please visit Unlimit's official website and follow their application process.