Senior Associate, Fraud Operations

Investigating financial fraud and scams across multiple product lines

Reviewing complex data sets, including ACH, debit card, credit card, and wallet transactions, device telemetry, and blockchain data

Communicating with customers to gather additional information needed to make well-informed decisions on their accounts

Identifying trends and patterns in fraud activity and recommending updates to rules, features, and policies

Understanding customer journeys to identify pain points caused by fraud controls and suggesting ways to reduce them

Drawing on experience to propose improvements to operational workflows

Preparing fraud reports on significant investigations and general fraud trends, and presenting them to leadership at weekly meetings

Being available for on-call or extended hours during active fraud events, as needed

A BA/BS in finance, economics, accounting, or a related field, or equivalent practical experience

3-5+ years of direct fraud investigation experience, including with ACH and credit card fraud

2-5+ years of direct experience investigating scams and account integrity issues

Knowledge of device telemetry data, account integrity systems, and internet technologies such as VPNs

Strong verbal and written communication skills

Comfort making decisions in high-ambiguity environments

A balance of empathy and skepticism, along with the ability to acknowledge and correct mistaken decisions