Senior Technical Account Manager
Job Description
Applying to Paxos? Our only careers site is paxos.com/careers, and we only recruit via @paxos.com email. Details below. ___
About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.
About the team
- •The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
- •As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
- •Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
- •You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
- •Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.
What you'll do
- •Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
- •Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
- •Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
- •Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
- •Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
- •Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.
About you
- •5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
- •Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
- •Strong technical acumen with ability to lead API integrations
- •Experience managing complex stakeholder relationships
- •Excellent project management and communication skills
Important Notice for Paxos Applicants Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.
To verify a legitimate Paxos opportunity
- •Our only official careers site is paxos.com/careers
- •We only use @paxos.com email addresses
- •We never ask for payment or financial details to apply, interview, or work here
- •For technical roles, we do not perform a coding interview without prior screening by our engineering team
Thanks for your interest in Paxos!
About Paxos
Paxos is a leading regulated blockchain infrastructure platform, building the foundational technology that reimagines how assets are moved, stored, and exchanged. As a pioneer in the Web3 space, we provide enterprise-grade solutions for digital asset issuance, custody, and settlement, enabling financial institutions to embrace the power of blockchain and tokenization. Our innovative products, like regulated stablecoins and blockchain-powered clearing services, are driving the evolution of the global financial system, making it faster, more transparent, and more accessible for everyone. At Paxos, we foster a culture of relentless innovation, integrity, and collaboration. We are a team of passionate technologists, financial experts, and compliance specialists united by a shared vision to build a more efficient and inclusive financial future. We value intellectual curiosity, problem-solving, and a commitment to excellence, empowering our employees to make a significant impact in a rapidly evolving industry. Our work environment encourages continuous learning and professional growth, offering unique opportunities to shape the future of finance. If you're a skilled professional eager to contribute to the forefront of blockchain and crypto innovation, Paxos offers an unparalleled opportunity. Join us to work on cutting-edge Web3 technologies, solve complex challenges, and contribute to the development of a trusted and regulated blockchain ecosystem. Be part of a company that's not just talking about the future of finance but actively building it, one block at a time.
Ready to Apply?
To submit your application for this position, please visit Paxos's official website and follow their application process.