Specialist, Legal Response Team
Who We Are
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Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
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Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
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Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
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Creating and maintaining strong relationships with company partners and external stakeholders.
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Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
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Support the enhancement of our team function.
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Manage or participate in specific projects which may arise from time to time.
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A degree in law / compliance / a related field which demonstrates critical thinking.
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Proficiency in English plus at least one additional EU language (spoken and written).
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Experience in a legal related role or customer service.
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Excellent communication and writing skills, and is detailed-oriented.
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Ability to work independently and as part of a team.
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Comfortable working in a fast-paced, dynamic environment with changing priorities.
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Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
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Solutions mindset: passionate to find the right solution and resolve the issue.
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Excellent time management: ability to multi-task to solve issues while managing time.
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Quick learner: ability to ramp up quickly and act on feedback constructively.
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Willingly to work on a rotational shift.
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Working knowledge of CRM tools.
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Familiar with crypto/finance-technology industry/blockchain tracing.
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Experience working with teams across global offices and time zones.
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Competitive remuneration package (Basic Salary + Yearly Bonuses).
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Monthly Team Building
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Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
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Employee engagement, recognition and appreciation program.
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Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
About OKX
OKX is a leading global Web3 technology company and cryptocurrency exchange, dedicated to building the future of decentralized finance and digital asset ownership. With a robust presence and growing operations across Colombia, Argentina, and Mexico, we provide a secure, innovative, and user-friendly platform for millions worldwide to trade, invest, and explore the vast potential of the blockchain ecosystem. We're at the forefront of developing cutting-edge solutions, from advanced trading tools and DeFi protocols to immersive metaverse experiences and NFT marketplaces, all powered by our unwavering commitment to security and transparency. Our culture at OKX is driven by innovation, collaboration, and a passion for pushing the boundaries of what's possible in Web3. We foster an environment where bright minds are empowered to contribute to a decentralized future, thrive on challenging projects, and grow alongside pioneering technology. We value diversity of thought, encourage continuous learning, and believe in building a team that is as global and interconnected as the blockchain itself. Joining OKX means being part of a dynamic, fast-paced team that is shaping the next generation of the internet. If you're a blockchain professional eager to make a tangible impact and contribute to a truly global platform, OKX offers unparalleled opportunities. We're seeking visionary talent in LATAM to join our mission of making crypto and Web3 accessible to everyone, everywhere. Come build with us and play a pivotal role in accelerating the adoption of decentralized technologies, empowering individuals, and revolutionizing financial systems around the world.
Ready to Apply?
To submit your application for this position, please visit OKX's official website and follow their application process.