Support Manager
About This Role
In this exciting remote role, you will be the first point of contact for our APAC users, resolving technical issues and collaborating with cross-functional teams to enhance product functionality. You'll use your expertise to bridge the gap between users and engineering, driving continuous improvements in our service quality.
What You'll Be Doing
Provide first-line support to customers in the APAC region.
Troubleshoot and resolve issues by working with the DevOps and Engineering teams.
Assist users with basic maintenance and issue resolution.
Identify service issues and quality gaps across different blockchains.
Clarify quality expectations for Dev and Product teams.
Utilize data to suggest improvements and support overall service quality.
What We're Looking For
Minimum of 2 years of experience as a Support Engineer.
Fully remote, based in Asia, able to cover the Asia time zone and flexible with work arrangements.
Fluent in both English and Mandarin.
Experience with Linux.
Experience with AWS.
Knowledge and experience with blockchain and crypto technology.
Excellent presentation skills, with the ability to simplify technical data into clear ideas.
Creative and entrepreneurial, with excellent teamwork skills and a startup attitude.
Bonus Points
Good understanding of the crypto industry in the APAC region.
Why Join Us
Be part of a dynamic and innovative team at the forefront of blockchain technology.
Work remotely with a flexible schedule.
Contribute to improving product functionality and user experience.
Collaborate with talented engineering and business teams.
Ready to Apply?
To submit your application for this position, please visit BloXroute's official website and follow their application process.