Support Officer
"What You'll Be Doing"
About This Role
This position operates within a shift environment, with rotating shifts including day and night shifts. Working hours and shifts are subject to change based on operational needs, so flexibility and reliability are essential. Shift options include:
What You'll Be Doing
Undertake customer profile checks and handle management tasks
Monitor support systems and escalate issues as needed
Support internal teams with operational or system-related queries
Maintain and update internal records and databases
Oversee and manage support emails, live chats, and manual order processes
Collaborate with the Head of Support and operations teams on system improvements
What We're Looking For
Strong attention to detail and organizational skills
Proficiency in office software and backend tools (e.g., CRM systems)
Good communication and problem-solving skills
Ability to work independently and handle sensitive information
Backend/backoffice experience in financial services is a must
Familiarity with ticketing and support systems
Native-level fluency in German (C2) and business-level English
Bonus Points
Interest in or basic knowledge of crypto assets is a plus, but not required
Why Join Us
Be part of a fintech/digital assets company with a clear mission and vision
Play a role in achieving a landmark regulatory milestone that will shape the company's future
Opportunities for professional growth and career advancement in a rapidly evolving industry
Competitive salary aligned with experience and market standards
Supportive, team-oriented work environment
Modern offices designed for comfort and productivity
Flexible work model with a rotational shift pattern under a hybrid arrangement combining remote and on-site work
A team that values cooperation and shared success
Ready to Apply?
To submit your application for this position, please visit Teroxx's official website and follow their application process.