Binance Accelerator Program - CRM Operations (APAC Based)
"What You'll Be Doing"
What You'll Be Doing
Executing reward hub initiatives to boost key points and user conversion.
Supporting customer inquiries, improving chat efficiency, and reducing total solve time to at least 12 hours.
Improving communication and SOPs to drive process improvement.
Delivering activities for business units and local markets based on user characteristics.
Focusing on localisation process and execution to help scale global campaigns.
Maintaining routine campaigns for active users to boost DAU and MAU.
Generating ideas and insights through dashboard optimisation and data analysis to identify key barriers.
Managing key features to support company-wide teams on user communications.
What We're Looking For
Relevant experience in digital marketing planning and execution within the tech, gaming, internet, or e-commerce sectors.
Bilingual proficiency in English and Mandarin, required to coordinate with overseas partners and stakeholders.
Ability to work independently with sound judgment and strong initiative, along with strong problem-solving skills, attention to detail, and a results-oriented mindset.
Bonus Points
Prior experience implementing and configuring marketing automation and/or CRM platforms such as Braze, Salesforce Marketing Cloud, Hubspot, or similar systems.
A deep understanding of and strong inclination towards the rapidly evolving crypto, blockchain, and technology industries, with the ability to adapt to market developments and apply current digital marketing trends to achieve growth objectives.
A track record of growing and managing a robust user base using advanced digital marketing strategies, tools, and techniques to engage, nurture, and retain customers.
Why Join Us
Opportunity to help shape the future of finance.
Collaborate with world-class talent in a user-centric global organization with a flat structure.
Work on challenging projects in a fast-paced, innovative environment with autonomy.
A results-driven workplace with opportunities for career growth and continuous learning.
Competitive salary and company benefits.
Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.