Polymarket logo - Control Desk Operator/Analyst

    Control Desk Operator/Analyst

    Polymarket
    Remote
    FullTime
    Operations
    Remote
    Apply Now

    "About The Role"

    About This Role

    This isn't a back-office role — it's mission-critical infrastructure work at the convergence of distributed ledger technology, compliance, and live market operations. As our Control Desk Operator/Analyst, you'll be a frontline guardian for our CFTC-regulated DCO and DCM, resolving issues in real time across a platform built on blockchain-based settlement and smart contract logic. You'll work a 4:00 PM–12:30 AM shift supporting a genuinely 24/7 decentralized trading ecosystem, reporting directly to the Head of Regulatory Operations.

    What You'll Be Doing

    Resolve time-sensitive operational breaks, including oracle failures affecting on-chain trading instruments and manual ledger reconciliations

    Reconcile daily fund flows — ACH, wires, and withdrawals — across both traditional banking rails and crypto settlement paths

    Adjudicate high-risk KYC/KYB cases and run deep AML investigations to protect the platform from fraud

    Act as the investigative core for Customer Experience, digging through transaction logs, data feeds, and smart contract specs to resolve disputes

    Spot inefficiencies in manual workflows and partner with engineers to automate them — turning today's fixes into tomorrow's infrastructure

    Challenge outdated SOPs and help build smarter, faster, more resilient processes for a rapidly evolving web3 trading environment

    What We're Looking For

    Bachelor's degree required

    3+ years in clearing, settlement, reconciliation, or financial operations with hands-on break resolution experience

    Working knowledge of CFTC regulations (Part 38/39) and FCM/intermediary oversight

    Strong grounding in KYC, KYB, AML, and fraud prevention, including manual escalations

    Experience processing ACH, wire, and withdrawal transactions in regulated or high-volume settings

    Technical fluency with APIs, SQL, and databases to translate operational needs into engineering specs

    Exceptional attention to detail under pressure, with clear, precise documentation skills

    Bonus Points

    Experience at a fintech, crypto exchange, or decentralized prediction market platform

    Familiarity with stablecoin flows or on-chain settlement mechanics

    Prior collaboration with engineering teams to scope and ship operational tooling

    Why Join Us

    Competitive compensation with meaningful upside tied to Polymarket's explosive growth

    Fully remote, flexible culture built for high-performing, self-directed operators

    Direct impact on the integrity of a blockchain-powered market shaping how the world consumes truth

    Front-row seat to the intersection of DeFi, regulatory innovation, and real-world decision markets

    About Polymarket

    Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.

    Ready to Apply?

    To submit your application for this position, please visit Polymarket's official website and follow their application process.

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