Control Desk Operator/Analyst
"About The Role"
About This Role
This isn't a back-office role — it's mission-critical infrastructure work at the convergence of distributed ledger technology, compliance, and live market operations. As our Control Desk Operator/Analyst, you'll be a frontline guardian for our CFTC-regulated DCO and DCM, resolving issues in real time across a platform built on blockchain-based settlement and smart contract logic. You'll work a 4:00 PM–12:30 AM shift supporting a genuinely 24/7 decentralized trading ecosystem, reporting directly to the Head of Regulatory Operations.
What You'll Be Doing
Resolve time-sensitive operational breaks, including oracle failures affecting on-chain trading instruments and manual ledger reconciliations
Reconcile daily fund flows — ACH, wires, and withdrawals — across both traditional banking rails and crypto settlement paths
Adjudicate high-risk KYC/KYB cases and run deep AML investigations to protect the platform from fraud
Act as the investigative core for Customer Experience, digging through transaction logs, data feeds, and smart contract specs to resolve disputes
Spot inefficiencies in manual workflows and partner with engineers to automate them — turning today's fixes into tomorrow's infrastructure
Challenge outdated SOPs and help build smarter, faster, more resilient processes for a rapidly evolving web3 trading environment
What We're Looking For
Bachelor's degree required
3+ years in clearing, settlement, reconciliation, or financial operations with hands-on break resolution experience
Working knowledge of CFTC regulations (Part 38/39) and FCM/intermediary oversight
Strong grounding in KYC, KYB, AML, and fraud prevention, including manual escalations
Experience processing ACH, wire, and withdrawal transactions in regulated or high-volume settings
Technical fluency with APIs, SQL, and databases to translate operational needs into engineering specs
Exceptional attention to detail under pressure, with clear, precise documentation skills
Bonus Points
Experience at a fintech, crypto exchange, or decentralized prediction market platform
Familiarity with stablecoin flows or on-chain settlement mechanics
Prior collaboration with engineering teams to scope and ship operational tooling
Why Join Us
Competitive compensation with meaningful upside tied to Polymarket's explosive growth
Fully remote, flexible culture built for high-performing, self-directed operators
Direct impact on the integrity of a blockchain-powered market shaping how the world consumes truth
Front-row seat to the intersection of DeFi, regulatory innovation, and real-world decision markets
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.