Customer Success Representative - Canada Wide - Remote
"What You'll Be Doing"
What You'll Be Doing
Guiding customers through the sign-up process, including identity verification and other required screening checks
Providing help desk support through live chat on a daily schedule
Engaging in genuine conversations with customers to identify and resolve their issues
Keeping response times quick by staying on top of assigned tickets, with same-day ticket review
Advocating for customers and the Newton app by communicating feedback, bug reports, and other insights to stakeholders to help improve the product
What We're Looking For
Experience providing customer service in a contact centre, retail, or service environment
Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment
Tech-savvy, with excellent typing skills
Strong reading, writing, and communication skills
A proven track record of being resourceful and finding solutions even without a clear path
Willingness to learn about cryptocurrency and trading, a genuine interest in supporting people, and enjoyment of real human conversations
A commitment to continuous growth and learning, seeing challenges as opportunities
Availability to work scheduled shifts on weekdays and weekends
Why Join Us
A customer-first culture built on integrity and transparency
A dynamic, collaborative team that works together to overcome obstacles and build success
An environment that encourages continuous improvement, creativity, and experimentation with new ideas and solutions
An inclusive workplace that welcomes people of all backgrounds and perspectives, with reasonable accommodations available for applicants with disabilities
Ready to Apply?
To submit your application for this position, please visit Newton's official website and follow their application process.