IT Support Engineer
"What You'll Be Doing"
About This Role
You'll be technically confident but still enjoy supporting people, comfortable working autonomously, investigating unfamiliar problems and getting hands-on rather than simply escalating issues. You'll also be proactive—spotting recurring problems, improving documentation and processes, automating where it makes sense, and helping mature Fnality's IT environment.
What You'll Be Doing
Provide high-quality technical support to US colleagues across hardware, software, applications, connectivity and access
Own and resolve service desk requests, including more complex end-user and endpoint issues
Configure, deploy and maintain Mac and Windows devices, including onboarding, replacements and equipment lifecycle management
Administer and support our existing Jamf Pro environment, including enrolment, configuration profiles and device compliance
Support the development and rollout of our future Windows and Microsoft Intune environment
Administer and troubleshoot Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and Exchange
Support Microsoft Entra ID, MFA, authentication and identity and access management
Manage joiner, mover and leaver activities, including accounts, devices and SaaS access
Support the integration and administration of SaaS tools, including SSO, SAML and SCIM
Assist with endpoint security, vulnerability remediation, patching and security incident response
Maintain clear IT documentation and knowledge articles
Identify opportunities to automate processes, improve the user experience and make IT support more scalable
Work closely with colleagues across IT, Security and the wider global organization
What We're Looking For
5+ years' experience in IT support, desktop engineering, endpoint engineering or a similar hands-on technical role
Strong experience supporting both macOS and Windows 10/11
Practical experience with Jamf Pro and Apple device management
Strong experience with Microsoft Intune and modern Windows endpoint management
Good knowledge of Microsoft 365 and Microsoft Entra ID
Experience with device provisioning, application deployment, MFA and identity/access management
Understanding of endpoint security, patching and vulnerability management
Experience supporting a remote or hybrid workforce
Strong troubleshooting skills and the confidence to take ownership of issues through to resolution
Clear communication skills, with the ability to support both technical and non-technical colleagues
Bonus Points
Experience migrating from Mac/Jamf to Windows/Intune
Experience with Windows Autopilot and Conditional Access
Apple Business Manager experience
Experience administering Jira, Confluence or Jira Service Management
Knowledge of SSO, SAML, SCIM and SaaS application integrations
PowerShell or other automation experience
Experience working in fintech, banking, payments or another regulated environment
Relevant Microsoft, Jamf or endpoint-management certifications
Why Join Us
You'll be joining Fnality at an interesting point in its technology journey. Alongside supporting the existing environment, you'll have the opportunity to help shape how workplace technology is managed in the future, including the evolution towards Windows and Intune. This role carries genuine scope to influence how IT support and endpoint management operate within a growing, international financial technology organization.
Salary Range
USD 85,000 - 100,000 per year
Ready to Apply?
To submit your application for this position, please visit Fnality's official website and follow their application process.