Director, Partner Management - Americas
Job Description
About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.
About the team
- •The Customer Success team at Paxos manages relationships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
- •As part of Paxos' mission to modernize financial infrastructure, the team directly impacts business growth by managing relationships with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
- •As a Director, Partner Management - Americas at Paxos, you'll own strategic relationships with major crypto brokerage customers post-launch, solving complex challenges around product adoption and revenue growth.
- •You'll tackle interesting problems like optimizing customer integrations (FIX, REST, HRQ), driving upsells of new features (assets, account types, markets), and cross-selling additional products like transfers and stablecoins.
- •Your impact will be measured through revenue growth and product adoption metrics, directly contributing to Paxos' mission of modernizing financial infrastructure through our partnerships with leading institutions.
What you’ll do
- •Drive revenue growth through upsells (new features, assets, markets) and cross-sells (new products) for assigned accounts
- •Develop and execute strategic account plans to expand customer relationships
- •Partner with Solutions Engineering and Technical Support to ensure successful customer integrations
- •Monitor customer health metrics and provide regular business reviews
- •Serve as the primary point of escalation for customer needs
About you
- •8+ years of account management experience in enterprise SaaS/fintech/financial services
- •Track record of growing enterprise client relationships and hitting revenue targets
- •Strong technical acumen with ability to understand API integrations
- •Experience managing complex stakeholder relationships
- •Excellent project management and communication skills
This role will have an 80/20 split between base and incentive. The OTE range will be $208,447 - $245,232
About Paxos
Paxos is a leading regulated blockchain infrastructure platform, building the foundational technology that reimagines how assets are moved, stored, and exchanged. As a pioneer in the Web3 space, we provide enterprise-grade solutions for digital asset issuance, custody, and settlement, enabling financial institutions to embrace the power of blockchain and tokenization. Our innovative products, like regulated stablecoins and blockchain-powered clearing services, are driving the evolution of the global financial system, making it faster, more transparent, and more accessible for everyone. At Paxos, we foster a culture of relentless innovation, integrity, and collaboration. We are a team of passionate technologists, financial experts, and compliance specialists united by a shared vision to build a more efficient and inclusive financial future. We value intellectual curiosity, problem-solving, and a commitment to excellence, empowering our employees to make a significant impact in a rapidly evolving industry. Our work environment encourages continuous learning and professional growth, offering unique opportunities to shape the future of finance. If you're a skilled professional eager to contribute to the forefront of blockchain and crypto innovation, Paxos offers an unparalleled opportunity. Join us to work on cutting-edge Web3 technologies, solve complex challenges, and contribute to the development of a trusted and regulated blockchain ecosystem. Be part of a company that's not just talking about the future of finance but actively building it, one block at a time.
Ready to Apply?
To submit your application for this position, please visit Paxos's official website and follow their application process.