Head of Operations – Australia & New Zealand (ANZ)
"What You'll Be Doing"
What You'll Be Doing
Build, optimise and oversee internal operational frameworks across fiat onboarding and payments, customer operations, transaction monitoring, reconciliations, settlements, custody operations, and exchange support functions.
Partner closely with Compliance, Risk, Legal and Finance teams to implement operational controls aligned with AUSTRAC obligations, ASIC expectations, AFSL requirements, internal governance frameworks, and evolving regulatory standards.
Develop and implement operational policies, procedures and controls to identify, monitor and mitigate operational, conduct and customer risks.
Own operational readiness for new products, banking integrations, payment rails and regulatory initiatives across Australia and New Zealand.
Drive automation, process optimisation and operational tooling improvements to improve scalability and customer experience.
Work cross-functionally with Engineering, Product, Compliance, Risk, Finance, Marketing and Senior Leadership teams to deliver operational initiatives and strategic priorities.
Establish and monitor operational KPIs, SLAs and reporting metrics, including escalation management and incident response frameworks.
Lead customer operations, ensuring queries, escalations and complaints are handled professionally, efficiently and in line with internal policies and regulatory obligations.
Build and manage high-performing operational teams, fostering a culture of accountability, ownership, execution and continuous improvement.
Support external audits, regulatory reviews, banking due diligence requests and internal governance reporting requirements.
Continuously identify opportunities to improve operational efficiency, reduce risk exposure and enhance customer outcomes.
What We're Looking For
Bachelor's degree or higher in Finance, Business, Engineering, Economics or a related discipline.
10+ years of experience in operations, business operations or operational risk within cryptocurrency exchanges, fintech, financial services, payments, trading platforms, or banking environments.
Proven experience building and scaling operational infrastructure within a cryptocurrency exchange or regulated financial services business.
Strong understanding of cryptocurrency markets, blockchain technology, fiat payment systems, trading operations and exchange infrastructure.
Demonstrated experience working within regulated environments, including exposure to AUSTRAC, ASIC and AFSL.
Excellent stakeholder management and communication skills, with the ability to work effectively across technical and non-technical teams.
Strong analytical, problem-solving and decision-making capabilities with exceptional attention to detail.
Ability to operate effectively in a fast-paced, high-growth and high-pressure environment.
Experience leading operational teams and driving performance through data, automation and process improvement.
Bonus Points
Prior experience supporting banking relationships, audits or regulatory engagements is highly regarded.
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.