Lead CX Solution Manager
About This Role
This is a rare opportunity to bridge technical innovation with customer success at the frontier of institutional blockchain adoption. You'll serve as the critical link between complex smart contracts infrastructure and the real-world needs of financial institutions migrating to decentralized systems. Your work will directly influence how Canton's privacy-enabled, interoperable network scales across global finance.
What You'll Be Doing
Design and deliver tailored customer experience solutions for enterprise clients deploying smart contracts on the Canton Network
Translate complex blockchain and distributed ledger concepts into actionable onboarding strategies for institutional partners
Partner cross-functionally with engineering, product, and compliance teams to resolve technical blockers in client implementations
Build scalable CX frameworks that support DeFi integrations and multi-asset settlement workflows
Act as a trusted advisor to financial institutions navigating their transition to decentralized infrastructure
Gather client feedback to inform product roadmap decisions and improve the Canton ecosystem's usability
What We're Looking For
Proven experience leading customer experience or solutions management functions, ideally within fintech, enterprise software, or crypto industries
Strong working knowledge of blockchain architecture, smart contracts, and distributed systems
Demonstrated ability to manage complex, multi-stakeholder enterprise relationships
Excellent communication skills with the ability to simplify technical web3 concepts for non-technical audiences
Comfort operating in a fast-paced, evolving environment typical of emerging blockchain technology
Bachelor's degree in a relevant field or equivalent professional experience
Bonus Points
Direct experience with institutional DeFi platforms or regulated financial infrastructure
Familiarity with privacy-preserving blockchain protocols and interoperability standards
Background working with capital markets, asset settlement, or financial compliance frameworks
Prior exposure to the Canton Network or similar enterprise-grade distributed ledger solutions
Why Join Us
Competitive contract compensation reflecting senior-level expertise
Opportunity to shape customer success strategy at a pioneering blockchain infrastructure company
Work alongside world-class engineers building the future of institutional finance
Gain unparalleled exposure to cutting-edge distributed ledger technology reshaping global markets
Salary Range
$140,748.06 - $140,748.06
Ready to Apply?
To submit your application for this position, please visit Digital Asset's official website and follow their application process.