Operations Analyst
"What You'll Be Doing"
About This Role
This role allows telecommuting up to 100% of the time, with candidates able to live anywhere in the U.S. The position is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:30 p.m.
What You'll Be Doing
Develop, recommend, and update policies and procedures to improve company performance
Build dashboards and reports in Jira to support leadership analysis
Automate new workflows, collaborating with DevOps teams to improve efficiency and ensure compliance with ITIL standards
Work with Finance teams to internally report on the status of overdue client invoices
Create and deliver monthly and ad-hoc reports to management summarizing key findings and assessments
Identify and communicate resourcing risks and solutions, holding internal stakeholders accountable to client success goals
Report on project and milestone completion to keep resources on track with go-live timelines for migrating acquired companies into Ripple
What We're Looking For
Bachelor's degree in Business, Finance, Operations Management, or a related field
Two (2) years of experience recommending and creating policies and procedures to improve company performance
Two (2) years of experience with treasury management systems or treasury workstation software
Two (2) years of experience using Kantata to report on project and milestone completion
Two (2) years of experience using PowerBI to enhance reporting through data visualizations
Two (2) years of experience reporting on professional services KPIs for internal executives
Two (2) years of experience with Jira, including:
Automating workflows
Integrating AI tools within Jira
Building dashboards to track real-time performance and statistics
Conducting comparative analysis of ticket KPIs across regions, workflows, or clients
Collaborating with DevOps teams to implement change control processes that improve efficiency and compliance with ITIL standards
About Ripple
At Ripple, we're building the future of value exchange through innovative blockchain and crypto solutions. As a leader in enterprise blockchain, we enable businesses to move money faster, more reliably, and at a lower cost than traditional financial systems. Our vision is a world where value flows as seamlessly as information, and we're achieving this by developing powerful, scalable distributed ledger technology (DLT) solutions like RippleNet and the XRP Ledger. We empower financial institutions, businesses, and developers to leverage the power of crypto for global payments, liquidity, and asset tokenization. Our culture in London is a dynamic blend of innovation, collaboration, and impact. We are a team of curious, entrepreneurial minds driven by a shared passion for Web3 and a commitment to pushing the boundaries of what's possible with blockchain technology. We foster an environment that encourages bold ideas, continuous learning, and thoughtful problem-solving, all while maintaining a user-centric approach to our products and services. We believe in transparency, continuous improvement, and celebrating our collective successes. Joining Ripple means becoming part of a pioneering force in the blockchain industry. You'll work on cutting-edge projects with a global impact, contributing to initiatives that are redefining financial services. We offer an opportunity to shape the future of finance, collaborate with brilliant minds, and grow your career within a supportive and forward-thinking Web3 ecosystem. If you're ready to make a significant contribution to the decentralized economy and thrive in a fast-paced, high-impact environment, explore career opportunities with Ripple.
Ready to Apply?
To submit your application for this position, please visit Ripple's official website and follow their application process.