Operations Manager UAE
"What You'll Be Doing"
What You'll Be Doing
Design, document and maintain the UAE operating model, including SOPs, control checklists, escalation procedures and service-level standards.
Support operational readiness for VARA licensing and market launch, including process testing, evidence packs and closing operational gaps.
Manage end-to-end client operations, covering onboarding hand-offs, account activation, deposits, withdrawals, transfers, settlement, queries and exceptions.
Oversee daily controls and reconciliations across client ledgers, bank accounts, payment partners, custodians, wallets and blockchain records.
Maintain controls for client money and virtual assets, including segregation, safeguarding, approvals, maker-checker controls and audit trails.
Coordinate operational relationships and workflows with banks, custodians, liquidity providers, payment partners and other key service providers.
Own incident management for operations, including escalation, root-cause analysis, corrective actions and stakeholder communication.
Work with Compliance on CDD/EDD workflows, transaction-monitoring escalations, Travel Rule exceptions, complaints and regulatory information requests.
Coordinate with Finance on treasury operations, cash and asset movements, fees, liquidity requirements and month-end controls.
Monitor service levels, volumes, turnaround times, exceptions, complaints and partner performance, and provide regular management reporting.
Maintain accurate, retrievable operational records and support business-continuity and disaster-recovery planning and testing.
What We're Looking For
At least five years of operations experience within a crypto exchange, VASP, fintech, payments firm, brokerage, bank, custodian or comparable regulated financial-services business.
Hands-on experience managing transaction operations, settlements, reconciliations, cash or asset movements, operational controls and exception resolution.
Strong understanding of virtual-asset transaction lifecycles, wallets, custody, blockchain confirmations and fiat on/off-ramp processes.
Experience developing SOPs, control frameworks, management reporting, incident-management processes and auditable records.
UAE regulated financial-services experience and familiarity with local operational and regulatory expectations.
Experience coordinating with Compliance, Finance, Product, Technology, Legal and external providers such as banks, custodians and payment partners.
Strong analytical skills and proficiency with spreadsheets, dashboards, workflow tools and reconciliation data.
A bachelor's degree in business, finance, operations, technology or a related discipline, or equivalent relevant professional experience.
Fluent written and spoken English.
Bonus Points
Direct VARA exposure.
Arabic language skills.
Why Join Us
Modern equipment and comfortable working conditions.
Vacation accruing at 2 business days per month in your first year, rising to 30 business days per year from the second year onward.
Medical insurance.
Additional days off for national holidays.
Ready to Apply?
To submit your application for this position, please visit W Group's official website and follow their application process.