Operations Specialist
"What You'll Be Doing"
About This Role
The Operations Specialist role is a full-time, on-site position with BitGo Europe in Frankfurt, working 40 hours per week, Monday to Friday from 2:00 pm to 10:00 pm (including a 30-minute break). Sundays will initially be worked on a call-on/call-off basis with shifts announced in advance, moving toward a regular shift of about 4 hours (mainly between 1:00 pm and 4:00 pm), with flexibility based on client demand. Sunday work is offset with time off in lieu in line with the German Working Time Act, keeping average weekly hours at 40.
What You'll Be Doing
Support crypto and banking transactions operationally, ensuring secure handling and monitoring until on-chain settlement is confirmed.
Carry out withdrawal verification for both regular and unscheduled client requests, reviewing complex or unusual cases.
Prepare and review daily, monthly and quarterly reconciliations of crypto and fiat accounts, including transactions and Assets under Custody (AuC), and produce related internal reports.
Troubleshoot account issues and respond promptly to inquiries, working with Sales, KYC/AML, IT Security and Customer Success to resolve problems.
Maintain the hardware and software used for daily operations, ensure backup systems are functioning, and support updates such as new token support.
Manage client onboarding from initial document requests through account opening, ensuring institutional and retail clients are onboarded efficiently and in line with regulatory requirements.
Conduct KYC/AML due diligence reviews, including verification of client documentation, ownership structures, source of funds, and sanctions and risk checks.
Maintain complete, accurate and audit-ready client records across internal tools.
Open, maintain and close client accounts, completing all tasks accurately and on time.
Monitor client accounts throughout the customer lifecycle, including periodic KYC reviews and updates to risk profiles.
Work closely with the KYC/AML team, escalating irregularities or open compliance questions.
Support the Compliance team with first-level alert screening and operational execution of approved compliance decisions, such as account restrictions, offboarding, returns of funds and Travel Rule follow-ups.
Provide day-to-day functional guidance to the part-time operations team (without disciplinary responsibility), distributing tasks across shifts, coordinating handovers, and acting as first point of contact for questions and escalations.
Review the team's work for accuracy and completeness, and train new part-time colleagues.
What We're Looking For
Bachelor's degree or equivalent, with 2–3 years of experience in operations, banking or financial services, and genuine interest in digital assets.
Solid knowledge of KYC/AML, reconciliations or financial operations.
Experience guiding or coordinating colleagues, such as a shift lead, mentor or team coordinator role (formal management experience not required).
Clear written and spoken communication in German and English, with internal and external stakeholders.
Accuracy and strong attention to detail, with a commitment to continuously improving daily workflows.
Strong organizational skills and confidence using email, spreadsheets and databases to manage and track tasks.
Strong sense of urgency when serving internal and external clients, with prompt responses and support.
Analytical, solution-oriented mindset with active listening skills to help resolve issues.
Ability to prioritize, multi-task and meet deadlines in a dynamic environment.
Team player with sound judgment and decision-making skills, comfortable taking ownership of decisions during evening and Sunday shifts.
Availability for evening and Sunday work as described under Working Hours.
Able to commit to a full-time, 40-hour workweek.
Ready to Apply?
To submit your application for this position, please visit BitGo's official website and follow their application process.