Platform Product Operations Lead - Payward Services
About This Role
Payward Services delivers an enterprise-grade infrastructure layer that lets fintechs, banks, brokerages, and payment providers plug directly into trading, custody, compliance, and digital asset rails through one unified system. We're hiring a Platform Product Operations Lead to function as the operating backbone of our regulated US entities — someone who thrives at the intersection of product mechanics, regulatory rigor, and distributed-systems scalability, and who wants real ownership in building a regulated B2B2C business from the ground up.
What You'll Be Doing
Own product operations and launch readiness for B2B2C offerings spanning KYC/KYB, lending, and unified APIs connecting partners to decentralized and traditional liquidity
Act as functional operating lead (COO-equivalent) for US regulated entities, overseeing risk, incident management, audits, and board reporting
Drive licensing workstreams — state money transmitter and lending licenses, NMLS filings — translating regulatory demands into scalable governance frameworks
Lead cross-functional execution across Product, Engineering, Legal, Compliance, and Finance to hit roadmap and compliance milestones
Serve as the operational liaison to regulators and examiners, managing information requests and supervisory follow-ups
Champion a high-leverage operating model, defining metrics and systems that elevate how regulated crypto and web3 products scale
What We're Looking For
8–12 years of experience, ideally starting in strategy consulting (MBB, Big 4, or boutique) before transitioning to hands-on operational execution
Proven background operating inside scaling fintech, banking, or crypto organizations — chief of staff, special projects, or business/product operations roles
Experience supporting or running B2B/B2B2C platforms, including shared infrastructure, APIs, or partner-integration models
Comfort diving deep into product flows — understanding how smart contracts, APIs, or settlement systems function and where they break
Strong regulatory fluency across licensing, compliance, and audit readiness in distributed ledger or financial services contexts
Exceptional cross-functional communication and program management skills
Bonus Points
Direct experience with blockchain-based payment rails, DeFi protocols, or digital asset custody systems
Familiarity with state-level money transmitter licensing or NMLS processes
Background supporting examinations or regulatory audits for crypto-native or fintech entities
Exposure to decentralized infrastructure or web3 platform architecture
Why Join Us
Competitive compensation with equity and crypto-forward incentive structures
Fully remote, flexible culture built around trust and ownership
Direct influence over how regulated, decentralized financial infrastructure scales globally
Access to mentorship and growth opportunities within one of the most established blockchain ecosystems in the industry
About Kraken
Kraken is a leading US-based cryptocurrency exchange, committed to providing secure, innovative, and reliable trading tools for digital assets. Our mission is to accelerate the global adoption of cryptocurrency by building a more open, free, and compliant financial system. We empower individuals and institutions alike with robust platforms designed for exceptional performance and peace of mind, operating at the forefront of financial technology and regulatory adherence. Our culture at Kraken is built on principles of autonomy, transparency, and a relentless pursuit of excellence. We foster an environment where passionate, talented individuals can thrive, take ownership of their work, and contribute to groundbreaking advancements in the blockchain space. Collaboration is key, and we champion diverse perspectives to solve complex challenges, ensuring our team members feel valued, supported, and continuously challenged to grow. Joining Kraken means becoming part of a dynamic team that is redefining the future of finance from our US base. We offer unparalleled opportunities for professional development, the chance to work on high-impact projects, and a direct role in shaping an industry poised for exponential growth. If you are eager to make a significant impact, innovate alongside some of the brightest minds, and build solutions that will change the world, explore our 121 open positions and discover where you belong.
Ready to Apply?
To submit your application for this position, please visit Kraken's official website and follow their application process.