Solutions Architect

Serve as a core member of the account team, working closely with Sales, Services, Customer Success, Product, and Engineering.

Own customer outcomes across the full lifecycle — from discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion.

Lead discovery conversations to uncover customer objectives, pain points, use cases, technical constraints, and success criteria.

Translate business and operational needs into technical requirements, solution designs, and implementation paths.

Explain Chainalysis capabilities in ways relevant to each customer's compliance, risk, fraud, investigations, or security environment.

Build tailored demonstrations, proof-of-value experiences, and technical narratives showing how Chainalysis addresses customer priorities.

Conduct blockchain investigations, provide compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows.

Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, tailored to each customer's operating model, data, controls, and risk framework.

Design automation that fits into customers' existing compliance, risk, fraud, investigations, or security operations rather than requiring them to redesign their workflows.

Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns.

Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations.

Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases.

Find creative, responsible approaches to difficult customer problems, balancing speed, scalability, security, maintainability, and measurable impact.

Build trust through sound technical judgment, clear communication, reliable execution, and strong understanding of the customer's business.

Assemble technical evidence — outcome data, consumption metrics, adoption analysis, and expansion signals — supporting quarterly impact reporting and renewal conversations.

Build customer capability and self-sufficiency rather than creating dependence on the Solutions Architecture team.

Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers.

Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and helping advance their understanding, processes, and outcomes.

Represent Chainalysis at customer meetings, industry events, and conferences.

Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and improved ways of working.

Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management.

Experience making complex technical or operational concepts understandable to different audiences.

Strong storytelling, presentation, and written communication skills, able to engage both technical teams and executive stakeholders.

A creative, structured, investigative approach to solving challenging customer problems.

Comfort working with technical tools and learning new technologies quickly; experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable.

Curiosity and initiative to build technical depth over time — you don't need a complete technical stack on arrival, but should enjoy investigating how things work and developing new skills.

Ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward isn't yet defined.

A collaborative, generous approach to working with others, including willingness to share knowledge, seek input, and improve team practices.

A demonstrated focus on measurable customer outcomes, not just technical activity or product usage.

An interest in blockchain and a desire to keep building understanding of the technology, market, and customers served.