Technical Account Manager, Crypto
"What You'll Be Doing"
What You'll Be Doing
Act as the primary technical point of contact and trusted advisor for a portfolio of strategic crypto accounts, building strong relationships with their Engineering, Payments Operations, and Product stakeholders.
Lead technical troubleshooting and incident response for your accounts, owning communication and remediation through to resolution, and collaborating with Product, Support, and Engineering as needed.
Partner with go-to-market and other user-facing teams to deliver a coordinated account experience that pairs technical ownership with commercial strategy.
Translate customer and developer feedback into actionable product input—identifying patterns across accounts, assessing business impact, and following through with Product and Engineering teams.
Build and maintain account-specific operational runbooks, escalation paths, and success metrics such as uptime, latency, transaction throughput, and settlement timelines.
Proactively review account implementations to spot opportunities for improvement and catch potential issues—in areas like performance, reliability, and compliance workflows—before they affect the customer, while also flagging growth opportunities to partner teams.
Run regular business and technical reviews with customers, including quarterly reviews, post-mortems, and roadmap previews, and drive resulting action items to completion.
Create and maintain technical documentation, sample code, and troubleshooting guides that reduce friction and support self-service.
Lead cross-functional projects and process improvements that reduce operational friction, strengthen SLAs, and scale the coverage and effectiveness of the technical support function.
What We're Looking For
5+ years of experience in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
Strong experience with RESTful APIs and webhooks, with the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical audiences.
Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, along with genuine interest in deepening that knowledge.
Strong technical troubleshooting skills and experience partnering with engineering teams to resolve production incidents.
Excellent written and verbal communication and stakeholder management skills, with the ability to hold both business-level and deeply technical conversations and influence cross-functional teams.
Experience owning complex, multi-team projects, including managing timelines, dependencies, and deliverables.
Comfort operating in a fast-moving, ambiguous environment, with the ability to prioritize between reactive and proactive account work.
Bonus Points
Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
Background in payments, fintech, or cross-border money movement, including understanding of how traditional rails and stablecoin rails interoperate.
Familiarity with observability tooling for diagnosing production issues, such as Datadog or similar platforms for log search, dashboards, monitors, and distributed traces.
Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
An operations-minded approach, with a track record of removing process friction and replacing one-off workarounds with scalable solutions.
Strong product sense, with the ability to translate customer business objectives into technical implementations and product feedback.
Ready to Apply?
To submit your application for this position, please visit Stripe's official website and follow their application process.