Wallet Leader (Head of Wallet Operations)
"What You'll Be Doing"
What You'll Be Doing
Own global wallet operations end to end, covering hot, warm and cold wallets.
Manage daily fund movements, including customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities.
Operate the Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations.
Run wallet operating procedures (SOPs) with strict approval, maker-checker controls and segregation of duties, keeping them current as the business grows.
Monitor wallet balances, on-chain activity and pending transactions, resolving stuck, failed or delayed transactions quickly.
Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
Manage new chain and token onboarding from the operations side, working with Engineering and Security.
Handle wallet incidents and escalations, and lead post-incident reviews.
Keep wallet operations aligned with Compliance and Security requirements, and support auditor and regulator requests when needed.
Lead, coach and build the wallet operations team, including colleagues in other locations, ensuring clear coverage across time zones.
What We're Looking For
7+ years in crypto, fintech or financial infrastructure, including 3+ years running wallet operations at a licensed VASP or exchange (e.g. OSL, HashKey, or similar).
Strong hands-on experience with Fireblocks in a production environment, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations.
Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale.
Solid understanding of major blockchains (BTC, ETH, EVM chains, Tron, etc.) and on-chain transaction monitoring.
Working knowledge of key management, multi-sig and MPC concepts.
Proven experience building controls, SOPs and audit-ready documentation.
Experience leading an operations team across locations.
Strong communication in English; Cantonese or Mandarin is a plus.
Based in Hong Kong or willing to relocate.
Bonus Points
Experience with other custody or MPC platforms alongside Fireblocks (e.g. Copper, BitGo, Cobo).
Experience with exchange and OTC wallet operations at scale.
Experience passing external audits and regulatory inspections.
Experience working across time zones with teams in Asia and other regions.
Ready to Apply?
To submit your application for this position, please visit Coins.ph's official website and follow their application process.