Account Manager - US
"What You'll Be Doing"
About This Role
This is a highly cross-functional role suited to someone commercially minded, operationally strong, technically curious, and deeply customer-focused. You will play a critical role in helping clients integrate Noah's APIs and payment infrastructure into their products and operations, while driving long-term growth and adoption across accounts.
What You'll Be Doing
Own day-to-day relationships with a portfolio of strategic clients, serving as their primary point of contact and trusted advisor.
Lead clients through onboarding, implementation, and integration processes, ensuring a seamless experience from contract signature to go-live.
Partner closely with Engineering and Product teams to support API and payment integrations, troubleshoot issues, and coordinate technical delivery.
Help clients understand and adopt Noah's stablecoin payment infrastructure, ensuring they maximise platform value and capabilities.
Act as the bridge between Sales, Product, Engineering, Operations, and Compliance to ensure exceptional client execution and communication.
Coordinate onboarding requirements including KYC, compliance, operational setup, and risk reviews in partnership with internal teams.
Drive client satisfaction, retention, platform adoption, and long-term account growth through proactive relationship management.
Identify upsell, cross-sell, and expansion opportunities across existing accounts and strategic partnerships.
Monitor account health, payment volumes, usage trends, and engagement metrics to proactively identify risks and growth opportunities.
Resolve operational and technical issues quickly and effectively, maintaining trust and accountability throughout.
Gather customer feedback and market insights to influence product roadmap, operational improvements, and customer experience enhancements.
Support clients during launches, new corridor rollouts, and product expansions across international payment flows.
Build strong relationships with both business and technical stakeholders, from founders and finance teams to product managers and engineers.
What We're Looking For
Experience in Account Management, Customer Success, Partnerships, Solutions Engineering, or Relationship Management within fintech, payments, infrastructure, SaaS, or technology-led businesses.
A self-starter who is highly organised, proactive and accountable, with strong attention to detail and execution.
Strong understanding of payments, fintech infrastructure, APIs or stablecoin/crypto ecosystems preferred.
Excellent stakeholder management skills across both technical and non-technical audiences.
Strong communication, problem-solving, and project management abilities.
Commercial mindset with proven experience growing accounts and driving customer expansion opportunities.
Comfortable operating in a fast-paced startup environment with evolving priorities and high ownership.
Ambitious and driven, with a strong desire to help build and scale a category-defining global payments company.
Naturally customer-centric, with a passion for delivering exceptional client experiences and building long-term partnerships.
Bonus Points
Experience managing technical onboarding or supporting customer integrations with engineering teams.
Ready to Apply?
To submit your application for this position, please visit Noah HQ Ltd's official website and follow their application process.