Analytics Engineer, Customer Experience
About This Role
The CX team at Polymarket is small, high-ownership, and directly responsible for the experience of users moving real money on the world's largest prediction market. Right now, the team handles a high volume of complex issues across withdrawals, KYC, and market resolution, and the data infrastructure to understand that work at scale is still being built. That's where this role comes in. We're hiring a senior analytics engineer to own the data foundation for CX. You'll build the models, pipelines, and semantic layer that turn raw support data into something the team can actually use. This isn't a role where you inherit a clean system and maintain it. You'll be making foundational decisions about how CX data is structured, sourced, and trusted, and those decisions will shape how the team operates for years. This matters because CX data at Polymarket is genuinely complex. Users interact across crypto rails, prediction markets, and identity verification flows, and the failure modes are varied and often novel. The person in this role needs to understand that complexity well enough to model it correctly, and to communicate clearly with both engineers and non-technical CX teammates about what the data does and doesn't show.
What We're Looking For
5+ years in analytics engineering, data engineering, or a closely related data role
Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation
Experience working with a cloud data warehouse such as Snowflake, BigQuery, or Redshift
Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python
Strong data modeling fundamentals and a track record of building systems that non-technical teams actually use
Experience diagnosing complex, multi-variable issues and communicating findings clearly to non-technical stakeholders
Track record of building or improving documentation, whether data documentation, support playbooks, or process guides
(Plus) Prior experience working with customer support, CRM, or trust and safety data
(Plus) Experience influencing product or policy decisions using data from CX or operations
(Plus) Familiarity with on-chain data or crypto transaction flows
Why Join Us
Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.