Data and Analytics Lead
About This Role
CX generates some of the richest data at Polymarket: every contact, every resolution, every point of friction. Right now, that data isn't working hard enough. You'll change that. You'll build the CX data and analytics function from the ground up. That means defining the metrics that matter, creating a single source of truth for service levels, CSAT, contact rate, handle time, and first-contact resolution, and delivering the reporting and insight that CX leadership actually uses to make decisions. You'll lead the Analytics Engineers on the CX team and serve as the primary connection point to Polymarket's central data engineering team. This is a builder role. The function doesn't exist yet in any mature form, and you'll be setting the vision, the roadmap, and the standards. You should be as comfortable writing SQL to diagnose a contact spike as you are presenting findings to a VP. If an insight doesn't change a decision, it doesn't count.
What We're Looking For
6+ years in analytics or data science, with at least 2 years leading an analytics team.
Expert SQL, hands-on dbt experience, and fluency in at least one modern BI tool (Looker, Tableau, Mode, Hex, or similar).
A track record of building an analytics function or data model from scratch, not just inheriting one.
Experience working with customer support data and systems, and an understanding of the metrics that matter in a CX context.
Strong data storytelling for executive audiences: you can turn a complex analysis into a clear recommendation.
Comfortable working directly with engineering and data platform teams to get pipeline and infrastructure work done.
(Plus) Experience with NLP or LLM-based approaches to ticket classification or contact driver analysis.
(Plus) Background in fintech, crypto, or trading platforms.
Why Join Us
Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.