Client Success Manager - Law Firms (West)
Job Description
We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.
We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.
About the Role
We are seeking a motivated and experienced Client Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact for our law firm clients in the Mountain / West Region of the US, driving success through needs analysis, tailored solutions, and exceptional client support. While legal experience is a plus, it is not required. The ideal candidate will also have the ability to effectively communicate with C-suite executives and senior leadership.
Responsibilities
- •Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives
- •Develop customized solutions and workflows that address the unique needs of each client
- •Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions.
- •Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement
- •Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth
- •Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies
- •Act as a liaison between clients and our product and engineering teams to provide feedback and drive product improvements
- •Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs
- •Track and report on client success metrics, including customer satisfaction, retention, and revenue growth
- •Develop strategic account plans to drive long-term client success and identify growth opportunities
- •Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed
Requirements
- •5+ years of experience in customer success, account management, or a related client-facing role
- •Strong communication skills, including the ability to engage effectively with C-suite executives
- •Proven ability to develop customized solutions and workflows for enterprise clients
- •Excellent interpersonal and relationship-building skills
- •Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues
- •Ability to work independently and collaboratively with internal teams
- •Experience with CRM, support, and project management tools, such as HubSpot and Intercom
- •Legal experience is a plus, but not required
- •This position requires the employee to live and work from the West / Mountain region.
- •Candidates must reside in one of the following Mountain/ West Coast locations:
- •Colorado
- •California
- •Arizona
- •Utah
- •Relocation assistance is not available for this position
- •This role requires approximately 50% travel, including regular in-territory visits up to two weeks each month
Compensation
- •Base Salary range $80,000- $ 100,000 based on experience and location
- •Eligible for bonus structure and additional compensation based on performance - OTE $120,000 - $150,000
Benefits
- •Full time, remote, salary position
- •Medical, dental, vision, disability insurance, and 401k available
- •Flexible time off (paid planned and sick time, and paid holidays)
- •Necessary equipment provided
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
About Proof
Proof is a leading blockchain development and research firm dedicated to building the foundational infrastructure for the decentralized future. We are at the forefront of innovating cutting-edge Web3 solutions, from scaling protocols and secure smart contracts to novel dApps that unlock new possibilities for users and enterprises. Our mission is to accelerate the adoption of blockchain technology by delivering robust, secure, and user-friendly platforms that empower a more open and equitable digital world. Our culture at Proof is defined by intellectual curiosity, collaborative problem-solving, and a relentless pursuit of excellence. We foster a remote-first environment where bright minds from diverse backgrounds come together to tackle complex challenges in distributed systems, cryptography, and decentralized finance (DeFi). We believe in empowering our team members with autonomy, encouraging continuous learning, and celebrating impactful contributions that shape the Web3 ecosystem. If you're passionate about pushing the boundaries of what's possible with blockchain and crypto, you'll find a home here. Joining Proof means becoming an integral part of a team that's not just observing the future of the internet, but actively building it. We offer unparalleled opportunities to work on high-impact projects, collaborate with industry pioneers, and contribute to technologies that will redefine global interactions. With 20 open positions, we're seeking innovative thinkers, skilled developers, and visionary leaders who are ready to make their mark in the exciting and rapidly evolving world of Web3. Come help us decentralize the world, one block at a time.
Ready to Apply?
To submit your application for this position, please visit Proof's official website and follow their application process.