This job was successfully filled. Explore other exciting opportunities at SwissBorg or browse similar active positions below.
Community Success Agent
Job Description
At SwissBorg, our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 880,000+ verified users, offering the best price and liquidity across 15 fiat currencies to buy 300+ cryptocurrencies. Users can earn yield, diversify their portfolios with our themed crypto bundles, and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding, with more than $1.9 billion in assets held in the app and over 55,000 premium users.
Join us in shaping the future of finance, pushing the boundaries of what's possible, and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan, and whether your portfolio is worth one dollar or a million, SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively.
Join the team to help revolutionise the world together!
We are hiring for a German speaking Customer Service Agent to join our Community Success team. If you like to help others, seek to understand and are hard working experienced customer service agent, it’s your chance to join and be part of the new financial era from behind the scenes.
Requirements
What You’ll Be Doing: Deliver exceptional customer support to our community members in both German and English Assist users through various channels; Including email, phone and chat. Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. Participate in occasional side projects, or project based tasks efficiently Be a great team player - we’re all in this together; our community is not just our users, it’s all of us Share user insights and feedback with the relevant teams to help improve our products and processes Report and document bugs in the appropriate channels to support our development teams Immerse yourself in our product and the crypto world About you: Fluency in English and German is a must; French, Spanish or other languages are a bonus Experience working in a customer-centric and customer-facing environment You listen carefully, read attentively, and strive to fully understand customer needs You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity Must have personal or professional experience with Crypto or the blockchain ecosystem
About SwissBorg
SwissBorg is a pioneering force in wealth management, leveraging cutting-edge blockchain technology to revolutionize how individuals invest and grow their digital assets. Our mission is to democratize finance, making sophisticated wealth management accessible, transparent, and fair for everyone. We build innovative Web3 solutions that empower our community with control over their financial future, utilizing smart contracts and decentralized protocols to ensure security and efficiency. From our intelligent asset management platform to our community-centric apps, we are constantly pushing the boundaries of what's possible in the crypto space. Our culture is vibrant, collaborative, and driven by a shared passion for innovation and impact. We believe in empowering our diverse, remote-first team (across Europe timezones) with autonomy and ownership, fostering an environment where bold ideas are encouraged, and continuous learning is a cornerstone. At SwissBorg, you'll work alongside brilliant minds from various backgrounds, all united by a common goal: building the future of finance. We value transparency, meritocracy, and a commitment to excellence in everything we do, consistently striving to deliver exceptional value to our users. Joining SwissBorg means becoming part of a movement that's reshaping the global financial landscape. You'll have the opportunity to work on challenging and rewarding projects, contribute to a high-growth blockchain company, and directly impact millions of users worldwide. If you're a talented individual eager to make your mark in Web3, thrive in a dynamic environment, and are passionate about creating a more equitable financial system, SwissBorg offers an unparalleled platform to grow your career and realize your full potential in the exciting world of crypto.