Customer Service Specialist (Korean)
What You'll Be Doing
Handle a high volume of live chat conversations and other online support tools.
Provide accurate, valid, and comprehensive information to customers.
Follow established communication procedures, guidelines, and policies.
Support other business units with customer liaison work, accurately documenting customer requests.
Manage complaints by offering proper solutions and options within set time limits, following up to ensure resolution.
Go the extra mile to engage with customers.
What We're Looking For
At least 1 year of experience in customer service, preferably within the finance or e-commerce industry.
Fluency in Korean and advanced English, needed to coordinate effectively with partners and stakeholders.
A high level of honesty and integrity, with a proactive, meticulous approach and a strong sense of responsibility and team spirit.
Ability to work well under pressure, with strong communication skills and a drive to exceed expectations.
Passion for the customer service industry and willingness to work different shifts.
A positive outlook toward the crypto industry.
Bonus Points
Previous experience with cross-functional support.
Why Join Us
Opportunity to help shape the future of finance.
Collaborate with world-class talent in a user-centric, global organization with a flat structure.
Work on challenging projects in a fast-paced, innovative environment with autonomy.
Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
Competitive salary and company benefits.
Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.