Head of Business Operations

About the company

About the role

Target outcomes

• A clear, durable operating system that scales with the company as we grow and integrate acquisitions.
• Leadership and managers spend significantly less time on coordination and follow-up, and more time on strategy, product, and external outcomes.
• Faster, more predictable cross-functional execution on priorities such as client onboarding, post-acquisition integration, and leadership initiatives.
• Improved decision quality driven by shared metrics, analytics, and insight generation.
• A clear map of Ondo's current operating model, with prioritized gaps and a plan to address them.

Responsibilities

• Design, evolve, and own Ondo's operating system, including planning cycles, OKR or equivalent frameworks, and leadership / management cadences.
• Structure and run leadership, management, and exec forums, ensuring clear agendas, decisions, owners, and follow-through.
• Drive cross-functional execution for company-wide initiatives (for example, client onboarding, post-acquisition integration, and internal enablement programs).
• Design and improve workflows and interfaces between engineering, solutions, GTM, compliance, operations, and other teams.
• Own operating hygiene, including issue logs, RAPIDs, documentation standards, and consistent use of internal tools.
• Serve as primary owner of our internal knowledge and operating environment (for example, Notion OS, Slack conventions, and related tooling).
• Partner with Analytics, Finance, and functional leaders to define and maintain org-level metrics, performance reviews, and resource planning.
• Synthesize operational, customer, and delivery signals into clear recommendations for leadership.
• Lead or coordinate post-acquisition integration efforts so new teams and businesses fit into Ondo's operating model.
• Own or coordinate cross-cutting vendors and platforms (for example, internal search / knowledge tools), including legal, security, and procurement workflows.
• Champion and operationalize AI-driven internal tooling to improve productivity and decision-making.

Requirements

• 10+ years of experience in business operations, strategy & operations, or a similar function, including experience in high-growth or scaling startups.
• Demonstrated ability to design, implement, and evolve company-level operating systems (planning, goal-setting, meeting cadences, decision forums).
• Proven track record driving complex cross-functional initiatives from design through adoption and steady-state execution.
• Strong stakeholder management skills, with experience influencing senior leaders and driving change without relying on formal authority.
• High analytical rigor and comfort working with data, including defining metrics, interpreting dashboards, and translating insights into action.
• Ability to operate in ambiguity, set structure where needed, and balance architecture with hands-on execution.
• Excellent written and verbal communication skills, including the ability to drive clarity and alignment across functions.
• High integrity, ownership mindset, and alignment with Ondo's long-term mission.

Nice to haves

• Experience leading or partnering closely with analytics / BI or data teams.
• Experience with M&A or post-acquisition integration.
• Experience in fintech, financial services, or crypto.
• Prior ownership of internal knowledge systems, operating cadences, or company-level program management.

What we offer

• Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) - we are well-funded and believe that great talent deserves great compensation.
• Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
• Remote-first team across many countries - you will be an early team member helping shape our vision, culture, and operating practices.
• A+ colleagues - our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, Uniswap.
• Best-in-class investors - we are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund, and Coinbase Ventures.