IT Helpdesk Specialist
"What You'll Be Doing"
What You'll Be Doing
Provide first-line (L1) technical support to employees, troubleshooting hardware, software, network connectivity, and access issues.
Handle incoming IT requests: prioritize incidents, track resolutions, and escalate complex issues to L2/L3 support as needed.
Manage user accounts, access permissions, and onboarding/offboarding, along with basic troubleshooting across Google Workspace, Atlassian Suite, Slack, and SSO/IdP solutions.
Assist in configuring, maintaining, and troubleshooting Juniper, Fortinet, and Cisco network equipment, including routers, switches, wireless APs, and firewalls.
Support VPN connectivity (IPsec/SSL), VLAN configurations, and network authentication systems such as RADIUS and 802.1X.
Monitor network and IT service health using tools like Zabbix, Syslog, and SNMP, identifying and escalating potential issues.
Support development and maintenance of automation scripts (Bash, Python, or PowerShell) and API integrations between internal services.
Ensure timely resolution of L1 incidents, maintain service quality, and escalate complex network or infrastructure issues in line with established SLAs.
Maintain IT support documentation, troubleshooting guides, and internal knowledge-base articles.
What We're Looking For
2+ years of experience in IT Helpdesk, IT Support, or IT Systems Administration, with practical exposure to networking.
Hands-on experience providing first-line technical support, troubleshooting hardware, software, connectivity, and user access issues.
Experience configuring and administering Juniper, Fortinet, and Cisco equipment (routers, switches, firewalls, and wireless APs).
Understanding of Fortinet NGFW, VPNs (IPsec/SSL), BGP/OSPF, VLAN segmentation, and basic network troubleshooting.
Familiarity with RADIUS (FreeRADIUS, Cisco ISE, or FortiAuthenticator) and 802.1X network access control.
Experience supporting and administering corporate SaaS environments, including Google Workspace, Atlassian Suite, Slack, and SSO/IdP solutions.
Basic scripting skills (Bash, Python, or PowerShell) and familiarity with APIs/Webhooks for workflow automation (Jira, Slack, CRM integrations).
Bonus Points
Vendor certifications such as CCNA/CCNP, JNCIA, or Fortinet NSE 4/5.
Why Join Us
Opportunity to work with cutting-edge crypto and Web3 technologies and the fintech of the future.
Chance to develop professionally and gain experience within a global team of experts.
Modern equipment and a comfortable working environment.
22 business days of paid leave, plus additional days off for national holidays.
Health insurance.
Ready to Apply?
To submit your application for this position, please visit W Group's official website and follow their application process.