Customer Success Manager
What You'll Be Doing
Own the health, retention and expansion pipeline across your portfolio, using health scores and usage data to prioritise your time
Run renewals end to end, forecasting risk accurately and negotiating commercial terms
Spot and lead expansion opportunities, either closing them directly or partnering with the aligned Account Executive
Run QBRs that demonstrate the value customers get from Elliptic, involving Solutions and Product as needed, and help shape the EMEA team's playbooks, tools and processes
What We're Looking For
B2B customer success or account management experience in SaaS, ideally with a mid-market book, with evidence of owned renewals or expansion (NRR, GRR, ARR)
A background in financial services: crypto, regtech, payments or traditional finance
A structured, organised approach to client meetings, with the maturity to be trusted by clients and offer a view
Close attention to commercials, even when a renewal isn't owned solely by you
Fluency with AI tools as part of daily workflow, using them to move faster and think better while knowing when not to rely on them
Bonus Points
AML, KYC or financial crime compliance experience
Familiarity with blockchain, Web3 or digital assets
A second European language
Interest in representing Elliptic at industry events
About Elliptic
Elliptic is a global leader in cryptoasset risk management, empowering businesses and governments to confidently engage with the blockchain economy. Since 2013, we've been building the critical infrastructure to detect, prevent, and investigate financial crime in the crypto space. Our cutting-edge blockchain analytics and compliance solutions provide unparalleled visibility into crypto transactions, helping clients navigate regulatory complexities and mitigate illicit activity across various cryptocurrencies and Web3 platforms. We work with financial institutions, crypto businesses, and government agencies worldwide, playing a pivotal role in fostering trust and security in the digital asset ecosystem. At Elliptic, we're driven by a shared mission to build a safer and more transparent financial future. Our culture thrives on innovation, collaboration, and a passion for solving complex, real-world problems at the forefront of blockchain technology. We value intellectual curiosity, rigorous analysis, and a commitment to excellence, fostering an environment where every team member can contribute to groundbreaking work. We pride ourselves on a diverse and inclusive workplace that encourages continuous learning and professional growth within the dynamic Web3 landscape. Join Elliptic and be part of a team that's shaping the future of finance. You'll have the opportunity to work with world-class experts, leverage advanced data science and machine learning, and make a tangible impact on the security and integrity of the global crypto economy. If you're a talented individual passionate about contributing to a robust and responsible blockchain ecosystem, thrive in a fast-paced, challenging environment, and want to help define the standards for crypto compliance, Elliptic offers an unparalleled opportunity to advance your career and make a difference.
Ready to Apply?
To submit your application for this position, please visit Elliptic's official website and follow their application process.