Content, QA, And Learning Development
About This Role
The Customer Experience team at Polymarket is small, high-output, and operating in a space where the questions agents answer, whether from a human or an AI, are genuinely hard. Markets, probabilities, resolution rules, and financial mechanics are not standard support territory. We work with an in-house team and outsourced partners, and right now the systems that keep quality consistent, knowledge accurate, and agents ramped quickly are being built in real time. This role owns all three. Your mandate is to make sure every agent, human or AI, gets the answer right the first time, and that when something goes wrong, it only goes wrong once. That means owning QA, knowledge and content, and learning and development as a single connected system, not three separate workstreams. You will set the quality bar, maintain the knowledge that feeds both people and AI, and build the training that gets new agents to standard fast. Then you will close the loop: QA findings become training, training gaps become content, and content keeps the AI accurate. This is a builder role. Some of the infrastructure exists; most of it needs to be designed, implemented, and owned by you. You will also hire and lead the specialists who run these programs day to day. If you want a role where the system is already in place, this is not it. If you want to build the system and then run it at scale, it is.
What We're Looking For
6 or more years working in QA, knowledge management, or L&D inside a support organization, with real ownership over outcomes, not just execution.
A track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others.
Experience running programs across both in-house and outsourced teams, including calibration sessions and holding BPO partners to internal quality standards.
Strong writing skills: you can produce help center articles and training materials that agents actually read and use.
Hands-on experience with QA platforms, an LMS, and a help center CMS. You know how these tools work and how to get the most out of them.
Comfortable with data: you track QA scores, ramp time, deflection rates, and CSAT impact, and you report on them clearly.
Experience managing and developing a team of specialists.
(Plus) Direct experience with AI-assisted or agentic QA tools, not just awareness of them.
(Plus) Background in fintech, crypto, or any regulated support environment where compliance review is part of the QA process.
Why Join Us
Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories
About Polymarket
Polymarket is at the forefront of the decentralized information and prediction market revolution, leveraging cutting-edge blockchain technology to create a more transparent and efficient way to bet on real-world events. We're building a platform where users can trade on their beliefs about everything from politics to pop culture, fostering a global community driven by data and conviction. Our mission is to democratize access to information and enable price discovery in a trustless environment, fundamentally reshaping how people engage with and understand the world. Our team thrives on innovation, intellectual curiosity, and a deep-seated belief in the power of Web3 principles. We champion a culture of open collaboration, radical transparency, and continuous learning, encouraging every team member to contribute their unique perspective to solve complex challenges. We are a group of passionate builders, designers, and strategists united by a vision for a decentralized future, where markets are fair, accessible, and censorship-resistant. At Polymarket, your work directly impacts the evolution of decentralized finance and information. If you're eager to make a significant impact in the nascent but rapidly expanding blockchain space, Polymarket offers an unparalleled opportunity. Join us to contribute to a platform that empowers users, challenges traditional financial systems, and puts the power of prediction back into the hands of the people. We're looking for individuals who are not just skilled but are also true believers in the potential of crypto to create a more informed and equitable world. Come build the future with Polymarket.
Ready to Apply?
To submit your application for this position, please visit Polymarket's official website and follow their application process.